Peraton · 15 hours ago
Senior Account Delivery Executive
New York, NY, US
Full-time
Onsite
Senior Level, Lead/Staff
$176K/yr - $282K/yr
10+ years expPeraton is a next-generation national security company that drives missions of consequence spanning the globe. They are seeking an experienced Senior Account Delivery Executive to lead delivery for a large, complex, mission-critical Computer Aided Dispatch (CAD) environment supporting public safety operations in New York City.
Information TechnologyRobotics
No H1B
U.S. Citizen Only
Responsibilities
Provide overall leadership and accountability for application maintenance and support services for a mission-critical CAD system operating in a 24x7 environment
Serve as the primary senior interface between Peraton and customer leadership, ensuring alignment on priorities, performance, and expectations
Act as a trusted advisor to customer executives on operational strategy, risk management, and service modernization
Represent Peraton with executive presence and credibility in all customer-facing engagements
Ensure consistent delivery of high-availability, high-reliability services, meeting or exceeding contractual SLAs and KPIs
Own delivery performance across incident management, problem resolution, enhancements, and operational support
Lead complex operational situations, including major incidents and escalations, with composure and decisive leadership
Drive a culture of accountability, quality, and continuous improvement across the delivery organization
Conduct a comprehensive review of existing operational, delivery, and governance processes
Identify gaps, risks, and inefficiencies; design and implement scalable, repeatable, and auditable processes
Establish and lead formal governance structures, including operational reviews, performance dashboards, and executive steering forums
Define and mature change management and release processes, ensuring controlled, low-risk deployments in a mission-critical environment
Align and refine SDLC and application lifecycle processes to support stability, security, and operational resilience
Ensure adoption of ITSM best practices across incident, problem, change, and configuration management
Lead, mentor, and develop a high-performing team of technical and operational professionals
Set clear performance expectations and ensure alignment with Peraton delivery standards
Manage staffing models, on-call coverage, and escalation paths to support 24x7 operations
Foster a culture of ownership, collaboration, and customer focus
Proactively identify operational and delivery risks; implement mitigation and contingency plans
Analyze service trends and incident data to reduce recurrence and improve system stability
Provide clear, data-driven reporting to Peraton leadership and customer stakeholders
Drive continuous improvement initiatives focused on reliability, efficiency, and customer satisfaction
Coordinate with internal engineering, cybersecurity, infrastructure, and corporate teams to ensure secure and compliant operations
Manage and integrate third-party vendors and partners as required
Stay current on industry best practices related to CAD systems, public safety platforms, and mission-critical IT services
Qualification
Required
High School diploma and 12 years of experience, may have supervisory or management experience
Must be a U.S. Citizen or Green Card holder
Must be local to the New York City area and available for on-site work as required
10+ years of experience leading IT service delivery, account delivery, or program management for large, complex, mission-critical systems
Demonstrated experience establishing and maturing governance, SDLC, and ITSM processes in high-availability environments
Proven success managing executive-level customer relationships
Strong leadership experience managing multidisciplinary technical teams
Excellent communication, judgment, and decision-making skills
Ability to lead effectively under pressure and during critical incidents
Preferred
Bachelors degree
Prior experience supporting Computer Aided Dispatch (CAD) or similar real-time, life-safety systems
Experience with public safety, emergency response, or government operational environments
Background managing 24x7 support operations for mission-critical platforms
Familiarity with regulatory, compliance, and audit requirements in public-sector environments
PMP, ITIL, or equivalent professional certifications
Experience supporting large municipal or metropolitan-scale organizations
Benefits
Employees may be eligible for overtime
Shift differential
Discretionary bonus
Company
Peraton
Peraton Fearlessly solving the toughest national security challenges.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Thomas Terjesen
Chief Information Officer
Recent News
Washington Technology
2026-01-22
2025-09-25
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