Community Legal Services of Philadelphia · 1 day ago
Supervising Attorney – General Intake
Philadelphia - PA, PA
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $75K/yr
5+ years expCommunity Legal Services, Inc. Philadelphia (CLS) is a non-profit public interest agency providing free civil legal services to low-income Philadelphia residents. They are seeking a Supervising Attorney for General Intake to oversee a team of paralegals who conduct interviews for potential clients and provide guidance within the intake system.
AdviceConsultingLegal
Responsibilities
Providing effective consultation, conflict checks and supervision to the members of the general intake unit on a daily and regular basis
Conducting regular case reviews with each intake paralegal
Supervise the Administrative Director of General Intake in their day-to-day responsibilities to ensure administrative and operational needs are met with excellence, reliability and consistency
Ensuring that each paralegal has a clear understanding of the basic legal problems clients face and are appropriately issue-spotting, effectively conducting client interviews, timely and accurately recording information in our case management system and providing high quality and respectful service to applicants and clients
Effectively communicating with relevant units, departments and referral agencies to stay abreast of case priorities and legal updates and updating intake staff accordingly
Coordinating referrals to and from other legal service programs, outside agencies, community groups and/or elected officials
Participating in the orientation and training of newly hired or less experienced staff
Working closely with CLS’s administrative and management teams to track, analyze, and report data and metrics regarding intake case numbers and outcomes
Assisting the management team in leading changes and promoting a positive team attitude
Motivating and monitoring the intake staff to ensure compliance with procedures, quality standards, and regulatory and contractual obligations
Effectively and timely communicating in a challenging environment with applicants for services by telephone, in person, electronically and as appropriate
Accurately identifying applicant eligibility, case priorities, funding source, and level of services to be provided
Assisting in creating and maintaining intake manuals and protocols and updating external communications related to intake
Identifying trends and gaps in programmatic services based on client needs and working with CLS’s management team to develop and implement responsive changes
Identifying areas where outreach, community education and self-help materials may help address important gaps in services
Representing CLS in local, state, and national legal services learning communities, to ensure that CLS stays abreast of new developments and to share CLS’s successes and best practices
Qualification
Required
Admission to the Pennsylvania Bar or ability to waive in within six (6) months of start of employment
Minimum five (5) years' experience practicing law
Previous experience supervising legal staff
Excellent communication, interpersonal, time management, project management, problem-solving and administrative skills
Excellent client interviewing, legal analysis, research and writing skills
Ability to continually learn new materials and effectively teach others
Demonstrated leadership and organizational and supervisory skills
Ability to work with, learn about and employ technology and data
Ability to work in a fast-paced, high-volume work environment
Ability to work cooperatively and collaboratively with diverse staff at all levels
Ability to meet deadlines and perform multiple tasks while maintaining attention to detail
Demonstrated commitment to racial and economic justice
Demonstrated ability to provide constructive and positive feedback early and often
Ability to effectively respond to unexpected changes or demands
Preferred
Substantive knowledge of experience with services clients and their legal problems
Legal experience with one or more relevant civil legal issues, such as employment, SSI, utilities, consumer or mortgage issues
Experience with community engagement work
Experience with tracking, analyzing and reporting data and/or other metrics
Fluency in Spanish or another world language
Benefits
100% employer paid medical (including gender affirming care)
Life, and short/long-term disability benefits
403(b)-retirement plan with employer contribution
Generous leave package, including 13 paid holidays and five personal holidays each year
Company
Community Legal Services of Philadelphia
Community Legal Services of Philadelphia is a non-profit firm that offers legal and consumer protection services to the community.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Li Clavijo, MBA
Chief Financial Officer
Brenda Marrero
Chief Operating Officer
Recent News
https://www.inquirer.com
2025-02-18
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