Scalence L.L.C. · 1 month ago
CSC Customer Service Specialist 1
Temple, TX
Full-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrScalence L.L.C. is seeking a Customer Service Specialist 1 to handle a high volume of calls in a fast-paced environment. The role involves managing general inquiries, dispatching calls, and monitoring medical support calls while adapting to unique situations as they arise.
Information Technology & Services
Responsibilities
Handle 175–300 calls per day during Day Shift and 150–200 calls during Second Shift
Manage general calls regarding plumbing issues, doctor appointments, and other inquiries
Dispatch calls via radio and manage alert calls
Monitor medical support and emergency calls
Route calls appropriately and multitask effectively
Qualification
Required
Must be a quick thinker, able to handle unique or challenging situations on calls
Should be able to think quickly and adapt during calls
Must know how to route calls appropriately
During the interview, candidates will be assessed on their ability to multitask effectively
Preferred
Dispatcher experience is a plus, but not mandatory
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase