The Hinckley Company · 4 hours ago
Client Service Manager
Stamford,CT,US
Full-time
Onsite
Mid Level
3+ years expThe Hinckley Company is a renowned yacht manufacturer known for its commitment to craftsmanship and excellence. As a Client Service Manager, you will coordinate projects, solve problems, and ensure the highest standards of service for every boat, while building lasting relationships with customers.
AutomotiveLeisureLifestyleManufacturing
Responsibilities
Develops sound relationships with customers, acting as a liaison between company and customer. Identify maintenance and service needs. Communicate with customers during repairs and coordinate customer pick-up
Prepare itemized work orders, including parts, costs, and labor. Travel off-site for boat inspection and estimates. Maintain work orders in ERP/MRP system
Work with supervisors/leaders to schedule workforce and equipment. Provide detailed work orders for yard operations, including delivery/commitment dates
Ensure quality control by performing inspections and verifications of job tasks prior to billing and vessel departures. Maintain and monitor service jobs in process and obtain customer approval for growth work or scope change
Promote the sale of additional services, parts, and accessories in a professional manner. Assist in general sales for boat shows and other marketing events. All duties as assigned
Qualification
Required
Three (3) to five (5) years of experience working in a revenue-generating service position
Bachelor's degree in business or related field preferred
Prior experience selling technical services or luxury goods/ services
Ability to read, analyze, and interpret blueprints, drawings, and technical information
Generate financial reports and contracts
Experience in estimating boat repairs, hours of labor, and costs
Proficient in Microsoft Word and Excel
Preferred
Previous boatyard/shipyard experience preferred
Benefits
Competitive pay
Health, dental, and vision coverage
A full benefits package
Paid time off
The unique benefit of working in a stunning waterfront location
Company
The Hinckley Company
The Hinckley Company is a manufacturer and dealer of luxury boats and yachts.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2001-02-01Acquired
Leadership Team
Geoffrey Berger
Chief Executive Officer
LINDA CAVANAUGH
Chief Financial Officer
Recent News
2025-03-26
EIN Presswire
2025-03-13
Company data provided by crunchbase