AERMOR · 16 hours ago
NMCI/NGEN Support Administrator
Panama City, FL
Full-time
Onsite
Mid Level
3+ years expAERMOR is hiring NMCI/NGEN Support Administrators to provide comprehensive support for Navy Marine Corps Intranet (NMCI) and Next Generation Enterprise Network (NGEN) services. This role involves interfacing with NAVSEA, troubleshooting hardware and software issues, and ensuring compliance with cybersecurity policies while supporting end-users in IT-related concerns.
Cyber SecurityInformation TechnologyProfessional Services
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Operate the NMCI Enterprise Tool (NET) for order processing and management
Interface with NAVSEA and NMCI/NGEN Contractors to process and track orders
Analyze user needs for new and existing hardware, software, and services, researching solutions and providing recommendations
Troubleshoot NMCI/NGEN hardware, network, and software issues, including classified end-user machines
Maintain databases for classified users and machine administrators
Develop and maintain action and response logs
Notify Points of Contact (POCs) of due dates for orders and modifications
Schedule and coordinate hardware, software, and service changes via Move, Add, or Change (MAC) requests
Submit and track Information Technology Procurement Requests (ITPRs)
Submit NMCI/NGEN and Flank Speed account creation requests, verifying Cybersecurity Awareness training and System Authorization Access Requests (SAARs)
Support end-users as a Trusted Agent with Cryptographic Log On (CLO) issues
Review SAARs in the Enterprise Data Warehouse (EDW) within two business days
Act as the Activity Customer Technical Representative (ACTR), supporting end-users in resolving IT issues via NESD
Provide technical support for NMCI/NGEN Standard, Science and Technology (S&T), and classified end-user machines
Support NSWC PCD conference rooms and maintain e-mail distribution lists
Provide assistance with Hot Spot devices, smartphones, and other IT-related devices
Create and maintain groups for the Global Address Listing (GAL) and security groups using government-provided utilities
Submit work orders for NMCI/NGEN issues, including CLIN 27 (Server) concerns
Develop and submit Statements of Objectives (SOO) for unpriced contract line items (CLINs)
Maintain proficiency in Nautilus Virtual Desktop (NVD) and Flank Speed, providing technical support as needed
Provide technical support for civilian new hire briefings
Stay updated with NMCI/NGEN ordering and support tools
Qualification
Required
Must have 3+ years of experience and SEC+ certification or equivalent
Proficiency in Microsoft Office, Microsoft Teams, Microsoft SharePoint, Adobe Reader and Pro, Alloy Navigator, and ServiceNow
Strong analytical and problem-solving skills
Excellent communication and technical documentation skills
Preferred
Preferred experience with NMCI NET
Company
AERMOR
AERMOR provides cyber, information warfare, test and evaluation, and strategic development.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase