Sensata Technologies · 6 hours ago
Technical Support Representative
Columbus, OH
Full-time
Onsite
New Grad, Entry Level
$24.60/hr - $33.83/hrSensata Technologies is a company that provides innovative solutions for various industries, and they are seeking a Technical Support Representative. This role involves providing technical support and inside sales assistance for digital readout systems and encoders, ensuring customer satisfaction through troubleshooting and effective communication.
Electrical DistributionHardwareSoftware
Responsibilities
Responds to customer inquiries and resolves technical issues through various channels, such as phone, email, chat, or in-person
Diagnoses and troubleshoots hardware, software, network, or system issues, and provides step-by-step solutions
Offers guidance and education to customers on how to use products and services effectively
Utilizes technical manuals, documentation, and other resources to resolve customer issues
Provides regular updates to customers about the status of their issues and expected resolution times
Generates reports on support activities, issue resolution times, and customer satisfaction metrics
Collects feedback from customers on the support experience and uses it to improve processes and services
Provide technical support and inside sales assistance for digital readout systems, linear encoders, and related products
Troubleshoot, repair, and document faults in electronic equipment and sensors using tools such as oscilloscopes and voltmeters
Assist customers with product selection, applications, systems integration, and sensor compatibility (PLC, CNC, PC controls)
Provide quotes, product and pricing information, and sales support to customers and field sales teams
Manage customer orders, returns, repairs, replacements, and warranty claims; track and communicate order status
Act as a liaison between customers, field sales, and internal teams to resolve technical and service issues
Maintain accurate documentation of customer interactions, actions taken, and technical findings
Contribute to technical documentation and utilize internal product knowledge resources
Strong written communication skills and attention to detail required
Ability to travel approximately 5% of the time
Qualification
Required
Relevant work experience or knowledge of the role
Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
Strong organization, planning and time management skills to achieve results
Holds self-accountable to achieving goals and standards
Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
Strong written communication skills and attention to detail required
Ability to travel approximately 5% of the time
Benefits
Medical, dental, vision, life and disability insurance plans
Education reimbursement
Wellness programs
401(k) retirement plan with Company matching
Paid time off, such as vacation or flex-time, sick, bereavement, and parental leave
Company
Sensata Technologies
Sensata Technologies engages in the design, manufacture, and distribution of sensors and electronic controls.
Founded in 2006
10001+ employees
H1B Sponsorship
Sensata Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (27)
2023 (18)
2022 (29)
2021 (18)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-05-22Post Ipo Debt· $500M
2010-03-11IPO
Leadership Team
George Verras
Chief Technology Officer, Executive Vice President
Daniel L. Black
Member Board Of Directors
Recent News
Providence Business News
2025-12-20
Company data provided by crunchbase