Grover Gaming · 2 hours ago
Technical Customer Support - Tier 1
Raleigh, NC
Full-time
Onsite
Entry Level
2+ years expGrover Gaming is a company that builds entertainment experiences focused on charitable gaming. They are seeking a Technical Customer Support Representative to troubleshoot and resolve issues for customers on various gaming platforms while providing excellent service and support.
GamingVideo Games
Responsibilities
Understand the company Mission, Vision, and Values and be an ambassador of MVV
Responsible for using company resources to field customer requests from locations, remote technicians, or market employees while documenting the relevant store information and details of the request
Utilize probing questions to properly define the customer issue
Document and take detailed notes in the support ticketing system
Provide phone support and remotely dial into location servers and devices to provide support for our products
Capable of hardware troubleshooting for all company devices and platforms
Troubleshooting Windows & Linux-based devices
Must be working in tandem with team members, field technicians, and developers
Following up daily on tickets to ensure the customer is taken care of as quickly as possible
Participate in daily tasking projects
Qualification
Required
Willingness and ability to work afternoons, nights, and weekend shifts and participate in on-call rotation
Excellent phone etiquette, as well as oral and written communication skills
Experience with Windows 7-10 & Linux
Strong troubleshooting skills
1+ years experience in customer service in a technical support role
2+ years of experience with computer operations, including networking, hardware, and software
Ability to take detailed notes at the time of customer interactions and during daily tasks
Ability to execute detailed and accurate replication plans
Preferred
Experience with SQL Database language and/or Relational Database Management Systems (RDBMS)
Benefits
Competitive salary and benefits
Opportunities for advancement and growth
Company
Grover Gaming
Grover Gaming is a privately-owned company born from a commitment to quality and a desire to create visually stimulating and entertaining
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Brown
Chief Operating Officer
Recent News
Business Wire
2025-11-06
Google Patent
2025-04-03
Company data provided by crunchbase