Prom Biocides · 19 hours ago
Customer Service & Logistics Coordinator
Woonsocket, Rhode Island, United States
Full-time
Onsite
New Grad, Entry LevelProm Biocides is seeking a Customer Service & Logistics Coordinator to ensure accurate and timely processing of customer orders. This role involves managing the flow of information and documentation for orders, coordinating freight, and maintaining high-quality data across the ERP system to support customer satisfaction and operational reliability.
BiotechnologyChemicalLife Science
Responsibilities
Monitor the customer service inbox for purchase orders and queries
Enter sales orders accurately in the ERP system
Send order confirmations within required timeframes
Check inventory availability and coordinate with Supply Chain on gaps
Communicate with customers about availability, timelines, shipping details, documentation, invoicing and returns
Prepare accurate BOL, COT, COA, labels and special instructions
Send full shipping packs to warehouses 48 hours before shipment
Book freight across LTL, FTL, FCL, tanker, air and intermodal transport
Arrange drayage from port to warehouse when required
Provide customers with BOL, tracking and COA within 24 hours of dispatch
Create new customer accounts and process credit applications
Invoice completed orders correctly and promptly
Send weekly AR statements and follow up on overdue balances
Process buy-and-resell purchase orders for direct shipments
Handle hazardous freight documentation
Ensure transport aligns with DOT49CFR, IMDG and IATA standards (current or expired certification desirable)
Maintain accurate order, shipment and invoicing records in the ERP
Use Excel and M365 tools to support tracking and reporting
Support process consistency through the transition to NetSuite
Qualification
Required
Customer service, logistics coordination, or order‑to‑cash experience
Practical exposure to LTL, FTL, FCL, tanker, or similar freight types, including hazardous materials handling
Experience using ERP systems (Datacor, Netsuite ERP or equivalent)
Strong administrative and organisational skills
Preferred
DOT49CFR, IATA, or IMDG certification (current or expired)
Experience within chemical, industrial, or similar regulated sectors
Previous experience in an ERP transition project
Benefits
Competitive Salary and discretionary performance-related bonus
Medical Care Plan (choice of 3 Blue Cross Blue Shield plans)
Vision Care Plan (BlueCross Vision)
Dental Care Plan (BlueCross Dental)
401(k) Retirement Plan (with company match)
Paid Vacation (up to 15 days per year, based on service)
Company
Prom Biocides
Prom Biocides is a biotechnology company that develops and supplies biocides, with a focus on innovative chemistry and product quality.
Founded in 1963
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase