Acro Service Corp · 19 hours ago
Dispatch Coordinator
Olive Branch, MS
Contract
Onsite
Entry, Mid Level
$24/hr - $26/hr
2+ years expAcro Service Corp is engaged in the Elevator industry and is looking for a Dispatch Coordinator. The role involves reviewing, analyzing, processing and documenting parts requests accurately and timely according to company standards.
ConsultingInformation TechnologyStaffing Agency
Hiring Manager
Ishika Verma
Responsibilities
Process PO’s from Customers
Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material
Process returned goods paperwork, issue credits/debits
Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards
Supply quotes to customers for material in a prompt and accurate manner
Identify and resolve order discrepancies in a timely manner
Resolve customer inquiries via phone or email
Handle high volume calls while performing all other task
Lead special projects and other duties as assigned
Qualification
Required
Two or more years of customer service experience in a heavy call volume environment is required
Working knowledge of Word, Excel and heavy Outlook is required
The ability to read, interpret and comprehend technical drawings and specifications is required
Effective verbal and written communication skills are required
Must be organized and detail-oriented to perform and manage tasks as assigned
Preferred
Elevator part knowledge and five or more years elevator technical experience is a plus
Company
Acro Service Corp
With singular global reach and agility, Acro Service Corporation offers you a unique integrated approach to staffing and consulting solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Ehrhart, CCWP
VP - Global Supplier Partnerships
Staci Dodson Beurer SPHR, SHRM-SCP, CSP
Chief People Officer (VP, HR)
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