Patterson Pope · 12 hours ago
INSIDE SALES MANAGER
CHARLOTTE,NC,US
Full-time
Onsite
Mid, Senior LevelPatterson Pope is a company focused on providing efficient sales solutions, and they are seeking an Inside Sales Manager. This role is responsible for overseeing inside sales execution, managing teams, and ensuring effective workflow and performance management to support revenue generation.
AdvertisingE-CommerceMarketingRetail
Responsibilities
Directly manage and develop all Project Planners, Inside Sales Account Managers, and Pricing and Sales Support Specialists
Establish clear role expectations, performance standards, and KPIs for each function
Conduct regular performance reviews, coaching conversations, and development planning to address performance gaps, workload imbalances, and behavioral issues
Own workload distribution and prioritization across project planning and design, pricing and sales support execution, and inside account management
Balance capacity across roles to meet sales demand, deadlines, and service-level expectations
Identify bottlenecks, skill gaps, or process failures impacting throughput and proactively communicate risks, delays, or constraints to Sales leadership
Ensure strategic account plans, upsell/cross-sell efforts, and retention strategies are executed
Monitor pipeline health, forecasting accuracy, and account performance metrics
Support CRM hygiene and data integrity across all sales-supporting roles
Ensure pricing workflows integrate cleanly with planning and sales execution
Maintain accountability for documentation accuracy across CRM, quoting, and project systems and monitor quote turnaround times, revision cycles, and quality trends
Ensure output meets accuracy and departmental standards
Monitor revision cycles and root causes of rework
Ensure proper collaboration between Planning, Pricing and Sales Support, and Sales
Qualification
Required
Bachelor's degree or equivalent experience
Proven experience managing multi-role, execution-heavy sales operations teams
Advanced coaching, communication, and conflict-resolution skills
Strong analytical and reporting capabilities
Experience in a sales-driven, project-based organization
Proficiency with CRM systems, Excel, and sales operations tools
Strong analytical and organizational capabilities
Results-oriented with a proactive approach to sales and customer service
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to apply concepts of basic algebra and geometry
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written oral, diagram, or schedule form
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Company-paid Life and Accidental Death & Dismemberment Insurance
Option to buy Additional Life Insurance coverage for yourself and your dependents
Short Term Disability Insurance
Long Term Disability Insurance
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
401k
Paid Time Off
Paid holidays
ESOP
Company
Patterson Pope
Patterson Pope's Mission To enrich the lives of our people, serve our customers with excellence, and enhance our communities.
Founded in 1972
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Parr
CEO
Will Patterson
CFO
Company data provided by crunchbase