Expedite Talent Solutions · 4 months ago
DECAL System Engineer - Intune AD Admin
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expExpedite Talent Solutions is seeking a DECAL System Engineer specializing in Intune AD Administration. The primary responsibility of this role is to maintain and configure endpoint and Mobile Architecture systems, ensuring their reliable operation while also researching new technologies to improve End User Support systems.
IT ManagementProfessional ServicesWarehousing
Responsibilities
Build and deliver application packages for Intune Endpoint Manager
Manages and coordinates urgent and complicated support issues
Act as an escalation point for all requests and incidents regarding endpoint devices. Administration and management of mobile devices and laptops
Develop methodologies and escalation processes to ensure proper escalation and information flow within the organization
Administration of Azure and Azure Admin portal
Train, coach, and mentor support staff
Build, edit, publish, and document training material for support staff including how to video documentation
Interact with internal and external customers
Provide data and reporting of KPI’s and trends, weekly, monthly, and as needed
Maintain an effective and workable framework for managing and improving customer IT support in the organization
Advise management on escalated incidents, identified trending patterns
Provide recommend solutions that may require additional client support or system enhancements
Qualification
Required
Bachelor's Degree in a related field and three years of progressively responsible, professional level analyst and systems experience in a largescale Information Technology environment; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above
Intune Endpoint Management and Azure Microsoft Entra ID, Azure Administration, and Active Directory experience required
Preferred
PowerShell Scripting is preferred
Command of comprehensive inventory management principles
Strong verbal and written communication skills
Excellent customer service skills and soft skills
Prioritizing and assigning work
Administration of Azure, Azure Admin Portal, with proficiency in PowerShell
Installing, configuring, critical thinking, excellent troubleshooting skills, with strong technical aptitude on all Windows 10/11, Apple, Android, Azure, Entra ID, Intune, Active Directory platforms, systems
Knowledge of networking and how things are connected and routed on the network (ethernet and Wi-Fi)
Analyzing processes, information, and data- to help provide and recommend solutions
Create and update documentation and knowledge articles
Experience in basic Network troubleshooting, diagnostic, and repair
Experience performing day-to-day Troubleshooting, Diagnostic and support of laptops, printer, etc
Security and patch management experience desired
Experience with ServiceNow Ticketing system
Windows 11 Operating System experience
Microsoft M365 support Experience
M365 Copilot/ Copilot Chat /Teams Administration
Microsoft Intune, Endpoint Configuration Manager
Office 365 Experience in supporting, installing, troubleshooting, M365 mainstream products. (including: Microsoft Teams, Teams Premium, New Outlook, etc.)
Strong hands-on experience in hardware and software infrastructure tools
Excellent knowledge of Windows 10/11, Windows Server 2012-2019, M365, Microsoft Azure, Microsoft Teams
Understanding of daily operations and delivery processes
Application / software installation and troubleshooting
Knowledge and experience with ServiceNow (San Diego or later version) ticketing tools
Windows System administration
Strong Troubleshooting Skills
Hardware, operating system & software knowledge of laptops, desktops & mobile devices Android & iPhone
Working knowledge of supporting computer peripherals, network copiers, Video conference equipment etc
Understanding of Microsoft Active Directory 2012 of later, and networking topology
Strong knowledge of server and network equipment
Company
Expedite Talent Solutions
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Sandeep Singh
Associate Director / Sr. Client Partner
Company data provided by crunchbase