State of Iowa - Executive Branch · 20 hours ago
Administrative Support Assistant 3
Davenport, IA
Full-time
Onsite
Entry, Mid Level
2+ years expThe State of Iowa - Executive Branch is seeking an Administrative Support Assistant 3 to serve as the central point of coordination for their staff. This role involves high-level clerical coordination, data management, and public-facing communication, supporting case managers and management to ensure efficient office operations.
AssociationConsultingNon Profit
No H1B
Responsibilities
Act as the first point of contact for clients and community members; manage the telephone switchboard and accurately document client communication for both field and residential work units
Perform precise data entry in ICON; serve as the central coordinator for EDMS and e-filing notifications, serve as the ICON Master Trainer and expert, perform essential tasks in the ICON Banking database, perform comprehensive reviews of complex data from various sources including EDMS, Iowa Courts Online, IOWA/NCIC, and ensure all legal documentation is screened and processed
Maintain control records for assignments, projects, and reports (including PSI assignments, staff meeting notes, staff directory), manage incoming/outgoing mail and phone calls, coordinate electronic document transfers/submissions with the Clerk of Courts in each County, obtain certification from IOWA/NCIC to access confidential information, prepare and reconcile various transactions for the residential fiduciary account (including prepare deposits and take to the bank, print checks, and maintain accurate client statuses in ICON Banking) and process client payments in the Fee System database
Proofread, transcribe, and review reports for accuracy before filing; compose standardized responses to routine inquiries and gather statistical data for reporting
Assist case managers with data entry issues and participate in the onboarding and training of new administrative support assistant staff. Develop and implement periodic staff ICON training for common errors that result in help desk tickets
Qualification
Required
Two years of full-time work experience in general office, clerical, data entry/processing, or related work
A total of two years of education and/or full-time experience (as described in number one), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience
Current, continuous experience in the state executive branch that includes six months of full-time work as an Administrative Support Assistant 2 or eighteen months of full-time work as an Administrative Support Assistant 1
Benefits
Retirement: Iowa Public Employees' Retirement System (IPERS) and optional 457 savings plan with employer contributions.
Health & Wellness: Excellent affordable health, dental, life and vision insurance.
Time Off: Generous paid holidays, plus accrued vacation and sick time.
Discounts: Access to various employee discount programs.
Company
State of Iowa - Executive Branch
If you’re looking for a work life of accomplishment, reward, and opportunity, you’ll discover Iowa State Government is just the place where there’s a rich and diverse population; where community, culture and differences matter; where exceptional work ethic, values and peace of mind all come together! The more you know about the State of Iowa, the more you’ll know it’s the right fit for you! There are 16 agencies in state government providing services to Iowans requiring specialized talent in agriculture, corrections, economic development, education, human services, natural resources, public health, public safety, revenue, transportation, veterans’ services and more.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jacob Nicholson
Chief Operating Officer
Darwin Ten Haken
Enterprise Architect, Office of the CIO
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