Vaco by Highspring · 6 hours ago
Customer Support Coordinator
Irvine, CA
Full-time
Onsite
Entry Level
$25/hr - $30/hr
1+ years expVaco by Highspring is seeking a reliable and customer-focused Customer Support Coordinator to serve as a key point of contact for customers. This role involves supporting internal teams with order processing, issue resolution, and administrative coordination while delivering a high level of service.
Staffing & Recruiting
Hiring Manager
Chandler Gorman
Responsibilities
Serve as the primary point of contact for customer inquiries via phone, email, and internal systems
Process and track customer orders, service requests, and account updates accurately and in a timely manner
Coordinate with internal departments (Sales, Operations, Logistics, and Accounting) to resolve customer issues and ensure timely follow-up
Maintain detailed and organized records of customer interactions and transactions
Assist with preparing reports, documentation, and customer communications
Monitor order status and proactively communicate updates or delays to customers
Support onboarding of new customers and ensure a smooth customer experience
Identify opportunities to improve processes and enhance overall customer satisfaction
Qualification
Required
1-3+ years of experience in customer service, customer support, or administrative coordination
Strong written and verbal communication skills
Highly organized with excellent attention to detail
Comfortable working in a fast-paced, high-volume environment
Proficient in Microsoft Office (Outlook, Word, Excel); experience with CRM or ERP systems preferred
Ability to prioritize tasks and manage multiple requests simultaneously
Positive attitude with a team-oriented mindset
Preferred
Experience working in a manufacturing, distribution, or service-based environment
Familiarity with CRM systems such as Salesforce, HubSpot, or similar
Basic data entry and reporting experience
Problem-solving mindset with strong customer service instincts
Benefits
Discretionary bonuses
Medical, dental, and vision benefits
401(k) retirement plan
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase