Harvest Strategy Group, Inc. · 7 hours ago
Information Technology Support Specialist
Denver Metropolitan Area
Full-time
Hybrid
Mid, Senior Level
$57K/yr - $63K/yr
5+ years expHarvest Strategy Group is the nation’s leading provider of end-to-end consumer debt collection management services. The IT Support Specialist provides advanced technical support for hardware, software, and network issues across the organization, acting as the first point of contact for end users and ensuring prompt resolution of IT-related issues.
Collection AgencyDebt CollectionsFinancial Services
Hiring Manager
Brandon Smith
Responsibilities
Act as the first stop for end users requesting assistance with all IT related issues, providing guidance or escalations
Troubleshoot and resolve complex technical issues related to desktops, laptops, mobile devices, and enterprise applications
Deploy & support software through Microsoft Endpoint Manager (Intune) / Company Portal
Provide support for Helpdesk tickets, ensuring prompt resolution and effective communication to affected users
Administer and address user accounts, permissions, and access controls in Entra ID (M365) / Active Directory and other systems
Support network connectivity, VPN configurations, and remote access troubleshooting
Collaborate with IT operations on system upgrades, patch management, and security compliance
Document solutions and contribute to knowledge base articles for recurring issues
Participate in an “on-call” rotation for IT emergencies on evenings & weekends
Act as the business owner for all IT onboarding and off-boarding processes for employees, including hardware provisioning and software setup
Build & keep an IT inventory of all assigned equipment to end users
Maintain conference room technology, making improvements and ensuring operational effectiveness where necessary
Participate in IT projects, including infrastructure improvements and technology rollouts
Other duties as directed by the Director of IT Operations
Qualification
Required
5+ years of experience in IT support or helpdesk roles, with exposure to Tier 2/3 responsibilities
Strong knowledge of Windows and MacOS environments, Microsoft 365, and common enterprise applications
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and troubleshooting tools
Experience with ticketing & asset management systems
Excellent problem-solving skills and ability to work independently under pressure
Strong communication and customer service skills
Bachelor's degree in Information Technology, Computer Science, or equivalent industry experience
Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation
Strong troubleshooting and diagnostic abilities for hardware, software, and network issues
Proficiency in Windows and MacOS environments, including system administration tasks
Knowledge of Microsoft 365 suite and common enterprise applications
Familiarity with networking concepts (TCP/IP, DNS, DHCP) and VPN technologies
Experience with ticketing systems and ITIL-based workflows
Ability to prioritize and manage multiple tasks in a fast-paced environment
Excellent communication and interpersonal skills for effective user support
Strong documentation skills for creating knowledge base articles and process guides
Analytical thinking and problem-solving under pressure
Preferred
Microsoft SharePoint experience preferred
Company
Harvest Strategy Group, Inc.
Harvest Strategy Group (HSG) is a recognized industry leader in accounts receivable recovery solutions that delivers best in class results.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Pete Klipa
Chief Operating Officer
Company data provided by crunchbase