Longbridge Financial, LLC (NMLS# 957935) · 3 hours ago
Servicing Default Prevention Specialist I - Houston Office
945 Bunker Hill Rd, Houston, TX 77024, USA
Full-time
Onsite
New Grad, Entry Level
$43K/yr - $46K/yrLongbridge Financial is a leading provider of home equity solutions for seniors, committed to helping older homeowners maximize their home equity. The Servicing Default Prevention Specialist I will handle calls to assist borrowers or heirs with loan resolution options and proactively review loans for workout solutions.
ConsumerFinanceFinancial Services
Responsibilities
Handle outbound/inbound calls as necessary to assist borrowers or heirs in default education and explain their options on loan resolution in compliance with FHA or investor requirements
Communicate with borrowers or heirs to assist where needed by engaging the subservicer to ensure the best customer service
Effectively work with subservicer to ensure any escalated borrower situations are resolved
Educate borrowers or heirs on all workout options to include Repayment Plans, At-Risk Extensions, Short Sale, or Deed-In-Lieu for foreclosure avoidance
Communicates regularly to interrelated departments within the company to successfully serve the customer, both internal and external
Analyze and respond timely to subservicer or investor requests for workout solutions as needed
Communicates any issues with upper management that may put Longbridge or its investors at reputational risk
Skip tracing to locate borrowers, alternative contacts, or heirs
Analyze and respond timely to subservicer on data reconciliation and exception reporting
All work efforts are to be documented in the Bridge Online Servicing Solutions (BOSS) system
Qualification
Required
Precise attention to detail
Ability to multitask and work well under pressure
Excellent communication and customer service skills
Skilled in the use of computers and related software applications, specifically Internet Explorer, Microsoft Outlook, Microsoft Excel and Word
High level of integrity and trust
Must be able to work in the office Monday - Friday start time 7:30am -
Preferred
Any mortgage experience is preferred but not required
Benefits
Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
401(k) with company match
Paid time off
Company
Longbridge Financial, LLC (NMLS# 957935)
Longbridge Financial, LLC (“LBF”) helps qualified homeowners take some of the financial stress out of retirement by gaining immediate access to the home equity they have built up over the years.
Founded in 2012
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.26M2022-02-23Acquired
2013-12-03Seed· $0.26M
Leadership Team
Bill Packer
Chief Operating Officer
Azita Guzzo
Head Of Technology Innovation
Recent News
2026-01-08
2025-11-08
Company data provided by crunchbase