NYS Office of Information Technology Services · 4 hours ago
Information Technology Specialist 2 (NY HELPs) - 10381
New York, NY
Full-time
Onsite
Entry Level
1+ years expThe NYS Office of Information Technology Services is seeking an Information Technology Specialist 2 to assist with the ITSM Ticketing system and manage hardware inventory. The role involves installing, configuring, and customizing software, ensuring compliance with system requirements, and coordinating with vendors to troubleshoot production issues.
Cyber SecurityGovernmentInformation TechnologyIT Infrastructure
No H1B
Responsibilities
Assisting with Closure of both incidents and service requests
Prepares proper Surplus procedures
Manages hardware inventory for multiple buildings
Assists with Installs, configures or customizes software and ensures that the configuration meets system requirements
Ensures that repair and preventative maintenance procedures are followed for the agency's hardware and software
Coordinates with outside vendors to run jobs and troubleshoot production problems
Qualification
Required
A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science
A bachelor's or higher-level degree in any field and one year of experience in information technology
60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology
Two years of professional experience in information technology
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, Salary Grade (SG) 14
Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2 or Information Technology Specialist 2 Programming, G-18; OR in a title G-16 or above deemed administrative under Section 52.6 of the Civil Service Law
This position is eligible for 55b/c designation and candidates are encouraged to apply
Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring
Appointment to this position is not final until all agency approvals have been granted
ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis
Some positions may require fingerprinting
Some positions may require up to 25% travel and/or lifting up to 50 lbs
Benefits
Thirteen (13) paid holidays annually
Up to Thirteen (13) days of paid vacation leave annually
Up to Five (5) days of paid personal leave annually
Up to Thirteen (13) days of paid sick leave annually for PEF.
Up to three (3) days of professional leave annually to participate in professional development
Eligible employees and dependents can pick from a variety of affordable health insurance programs
Family dental and vision benefits at no additional cost
New York State Employees’ Retirement System (ERS) Membership
NYS Deferred Compensation
Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
Public Service Loan Forgiveness (PSLF)
And many more.
Company
NYS Office of Information Technology Services
New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Gary Moore
CTO, Enterprise ITS - WorkPlace Solutions - Nano Tech
Venkatesh Nattanmai
Deputy Chief Technology Officer - Service Delivery
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