Revco Solutions · 1 week ago
Client Services Representative (BD)
United States
Full-time
Remote
New Grad, Entry Level
$18/hr - $18/hrRevco Solutions is seeking a Client Services Representative to interact with clients and assist with portfolio and individual account handling. The role involves maintaining client relationships, responding to inquiries, and processing account information while ensuring compliance with relevant regulations.
FinanceHealth Care
Responsibilities
Maintain/develop constructive and cooperative working relationships with clients over time
Confer with clients by telephone to provide or obtain information including updating account statuses, consumer contact information, or other additional information relating to the collection of debts
Strive to respond to client inquiries received within the same business day
Keep records of client interactions, recording details of inquiries, complaints, or comments, as well as actions taken within the system
Check to ensure that appropriate changes were made to resolve client concerns or inquiries
Promptly refer unresolved client inquiries to designated departments for further investigation/review
Promptly process itemized bill requests and utilize WebNow for obtaining/processing disputes, when applicable
Send notification to the client of final bill requests, balance/payment verifications, disputes, and instances of fraud and/or identity theft and follow up on responses received
Post direct payments
Access client websites when applicable to assist with consumer resolutions
Process monthly client statements providing payment details and invoice to clients and reconcile any disputes
Participate in audits, client visits, external client meetings, conference calls and summits, as necessary
Ensure all process and procedure documentation are kept current
Client Services must adhere to and be compliant with FDCPA, FCRA, FACTA, Regulation E, HIPAA, TCPA and other applicable federal, state, and local laws as well as company policies and procedures
Abide by all policies as outlined within Revco Solutions Employee Handbook
Qualification
Required
Ability to represent the organization to clients
Knowledge of principles and processes for providing customer services
Ability to multitask and work with various computer systems both internal and external
Demonstrated ability to communicate well
Demonstrated ability to be a team player and work well with peers, superiors, and subordinates
Ability to resolve conflicts and negotiate
Demonstrated ability to adapt to changes with ease
Preferred
Experience working in collections or a call center preferred
Company
Revco Solutions
Revco Solutions is a revenue cycle management company serving hospitals, physician groups and other constituents in healthcare community.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Stokes, MBA
Chief Human Resources Officer
Brad Rounding
Chief Information Officer
Recent News
2023-09-13
Company data provided by crunchbase