Merchant Growth · 5 hours ago
Commercial Collections Associate
United States
Full-time
Remote
Mid Level
$46K/yr - $52K/yrMerchant Growth is Canada's leading fintech for small business financing, focused on providing accessible and trusted financing experiences. As a Commercial Collections Associate, you will manage relationships with commercial clients to ensure timely debt collection while maintaining compliance with regulations and company policies.
FinanceFinancial ServicesLending
Responsibilities
Initiate contact with commercial clients to negotiate payment terms and arrangements for outstanding debts
Monitor and follow up on overdue accounts through various communication channels, including phone calls, emails, and letters
Document all collection activities accurately and update customer records accordingly
Analyze client payment history and financial status to determine appropriate collection strategies
Build and maintain positive relationships with commercial clients while effectively communicating the importance of timely payments
Address client inquiries and resolve disputes or discrepancies related to billing and payments
Provide exceptional customer service by promptly responding to client requests and inquiries
Prepare regular reports on collection activities, including account status, aging analysis, and collection progress
Collaborate with the Support Team to analyze client payment trends and identify areas for improvement in the collections process
Ensure compliance with company policies and legal regulations governing debt collection practices
Maintain accurate and up-to-date records of all collection activities and communications with clients
Keep abreast of industry best practices and regulatory changes related to commercial collections
Qualification
Required
Bachelor's degree in Business Administration, Finance, Accounting, or related field preferred
Previous experience in commercial collections or accounts receivable management preferred
Strong negotiation and problem-solving skills
Excellent verbal and written communication skills
French language fluency is an asset
Ability to work independently and prioritize tasks effectively
Attention to detail and accuracy in record-keeping
Benefits
Comprehensive group health benefits (Life, AD&D, Extended Health & Dental and Travel Insurance)
Company-wide monthly Lunch and Learns and team events
Education and learning benefits
Company
Merchant Growth
Merchant Growth is a financial technology company that offers quick and convenient financing solutions for small businesses.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$3.31M2021-10-18Series A· $3.31M
Recent News
Globe and Mail
2025-10-14
Company data provided by crunchbase