Brown University Health · 2 hours ago
Academic Program Coordinator
Providence, RI
Full-time
Onsite
Entry, Mid Level
$51K/yr - $83K/yr
2+ years expBrown University Health is seeking an Academic Program Coordinator to coordinate and supervise clerical support personnel. The role involves scheduling appointments, maintaining records, and developing office policies to ensure effective clerical operations.
EducationHealth CareMedicalUniversities
Responsibilities
Participates in interviews, recommends selection, orients, assigns work and evaluates performance of clerical support personnel
As appropriate recommends corrective action, including recommending discharge of staff
Ensures staff is properly trained in all functions, including development and maintenance of effective customer relations and maintenance of patient confidentiality
Ensures established policies are observed for training as new policies/procedures/technology is introduced
Participates with Program Administrator to develop policies and procedures related to clerical operations to provide for effective use of resources
Evaluates effectiveness and recommends changes as appropriate
Prepares daily work schedules to assure adequate coverage at all times
Adjusts schedules as necessary to address anticipated/emergent staff shortages
Recommends changes to staffing levels as appropriate
Prepares and maintains various records, including attendance records, productivity reports, payroll records and the like
Regularly reviews work of staff in order to ensure activities performed accurately and in a timely manner
Functions as resource person to others in order to clarify/resolve problems encountered by staff
Ensures equipment utilized in area of responsibility is properly maintained and functioning properly
Arranges to repair/replace as appropriate and within level of authority
Maintains adequate inventory of office supplies and materials reordering as necessary
May perform functions of subordinate clerical staff due to workload or staff shortages or to demonstrate proper work procedures
Qualification
Required
Level of knowledge of business systems, office procedures, and computer database normally acquired through completion of a one year post-secondary secretarial/business program, or the equivalent
Supervisory skills to effectively plan, direct and evaluate work of clerical staff
Interpersonal skills to train and coach staff and to demonstrate effective customer relations and communications with others within and outside the Hospital
Analytical skills to evaluate effectiveness of work flow, make recommendations for change and to develop, review and evaluate various records and reports
Ability to operate personal computer, including keyboard skills and familiarity with computer networks
Clerical skills to demonstrate and/or perform activities of staff
Two years progressively more responsible related experience within patient care environment, including demonstrated abilities to effectively plan and prioritize work, direct and evaluate work of others
Supervisory responsibility for up to 20 FTE's
Company
Brown University Health
Brown University Health provides an integrated academic health system offering hospital services, outpatient care and clinical education.
10001+ employees
Funding
Current Stage
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