Dynamics Door · 7 hours ago
Dynamics 365 Field Service Solution Architect
Chicago, IL
Full-time
Hybrid
Senior Level
5+ years expDynamics Door is a staffing firm partnering with a high-growth enterprise client to identify a Dynamics 365 Field Service Solution Architect for a key role on their Field Service transformation program. The role involves leading end-to-end architecture and solution design for Dynamics 365 Field Service implementations, collaborating with business stakeholders, and ensuring the design is executed cleanly by partnering with developers and consultants.
Staffing & Recruiting
Responsibilities
Lead end-to-end architecture and solution design for Dynamics 365 Field Service implementations
Run discovery and design workshops with business stakeholders (service operations, dispatch, field tech leadership)
Translate requirements into solution design across:
Work Orders, Agreements, Customer Assets
Schedule Board / dispatch workflows
Field Service Mobile configuration (including offline scenarios)
Inspections and service execution standardization
Define integration approach across enterprise systems (ERP, asset systems, portals, contact center tools)
Design security model, role structure, and governance aligned to operational reality
Establish delivery standards including:
Environment strategy
ALM / DevOps processes
Performance and scalability guardrails
Partner with developers/consultants/admins to ensure design is executed cleanly
Support testing strategy, UAT, go-live readiness, and post-go-live optimization
Qualification
Required
5+ years in Dynamics 365 / Power Platform delivery roles
3+ years hands-on experience with Dynamics 365 Field Service
Demonstrated experience as a Solution Architect / Lead Functional Architect
Strong understanding of Field Service operational processes: dispatching & scheduling, SLAs and prioritization logic, mobile execution, offline workflows, asset/service history tracking
Strong communication skills — able to lead workshops and influence stakeholders
Experience designing integrations using Dataverse + APIs / middleware / Azure patterns
Preferred
Experience with RSO (Resource Scheduling Optimization)
Experience with Inspections, IoT / Connected Field Service, or advanced asset hierarchies
Microsoft certifications: MB-240, PL-200 / PL-400 / PL-600, Azure fundamentals or architecture certs
Benefits
Competitive base salary
Bonus
Benefits
Company
Dynamics Door
Microsoft Dynamics job board and monthly episodic open dialogue web series featuring leaders in the Microsoft Dynamics space. www.dynamicsdoor.com
0-1 employees
Funding
Current Stage
Early StageLeadership Team
Eric Legeer
Founder & CEO
Company data provided by crunchbase