Pennrose · 1 day ago
IT Support Specialist
Philadelphia, PA, US
Full-time
Onsite
Entry, Mid Level
2+ years expPennrose is a multifamily property management company seeking an IT Support Specialist to provide first-line support for end users. The role involves troubleshooting hardware and software issues, managing user accounts, and maintaining IT systems while ensuring excellent customer service.
ConstructionProfessional ServicesProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Respond to requests for technical assistance in-person, by phone, or electronically during regular business hours with issues including but not limited to:
Diagnose and resolve technical hardware and software issues, including active directory and other account lockouts, damaged computer hardware, installation of third party software, assist with computer and software use, etc
Ensure new user account provisioning including Azure AD account setup
Troubleshoot computing and networking equipment at Pennrose sites as directed with Trouble Tickets
Follow standard help desk procedures, including following workflow and process documents outlined in the IT knowledgebase
Log all help desk interactions into the Zendesk ticketing system
Escalate unresolved issues to appropriate subject matter experts both inside and outside of Pennrose, as appropriate or as directed
Identify and escalate situations requiring urgent attention, including virus/malware/trojan and other security-risk alerts and network outages
Track and route tickets and requests and document through to resolution
Stay current with computing, networking, and software system information, changes and updates published by IT or external vendor
Provide remote support for Tier I and II hardware, software, networking, and printer issues
Assist in managing computing and mobile device inventory
Document internal processes and procedures related to duties and responsibilities
Make a personal commitment towards making PMC a leading multifamily property management company in the industry
Continue with professional education to complete personal development plan. Engage in industry training and forums. Share knowledge. Ensure that PMC is using the latest technology and operates within the parameters of all applicable regulations and law
All other duties as assigned
Qualification
Required
Associates degree in Information Technology preferred or related field experience
ITIL V3, Comptia A+ or Comptia Network+ certification preferred
Two (2) years experience providing direct end-user IT helpdesk and/or desktop support, Five (5) years preferred
Two (2) years experience providing direct customer support
Demonstrated ability to work effectively as part of a team
Intermediate knowledge of computer hardware/software support and networking
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Demonstrated strong attention to detail
Demonstrated strong time management and organizational skills
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
Demonstrated intermediate experience with Microsoft Office 365 applications, including Word, Excel, Outlook, and PowerPoint, OneDrive, Teams, and SharePoint
Preferred
Experience working in Azure and Intune environments
Experience in managing Cisco Meraki Equipment
Experience in working with Meraki System Manager and Intune MDMs
Experience with Zendesk Ticketing System
Experience mentoring team members
Experience supporting POTS (life/safety) lines
Experience supporting Security systems such as door access and camera systems
Running point or assisting in IT related projects
Company
Pennrose
Pennrose is a property development and management company.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Geoff Milz
Regional Vice President
Recent News
2026-01-03
Hartford Business Journal
2025-12-02
Company data provided by crunchbase