Integration International Inc. · 9 hours ago
Information Technology Service Management Manager (Only W2)
United States
Contract
Remote
Senior Level
7+ years expIntegration International Inc. is seeking an ITSM Transformation Program Manager to lead complex IT Service Management programs. The role involves driving strategic initiatives and managing multiple projects to achieve measurable outcomes.
Information Technology
Hiring Manager
Shrawan Pawar
Responsibilities
Lead complex ITSM programs and initiatives with measurable outcomes
Drive strategic initiatives with minimal oversight
Manage multiple complex initiatives simultaneously
Translate strategic vision into executable roadmaps and work plans
Qualification
Required
Bachelor's degree in information technology, Business Administration, or related field
Minimum of 7 years of progressive experience in IT Service Management, with at least 3 years leading complex ITSM programs
ITIL v4 Foundations Certification (or equivalent)
Experience with ServiceNow or similar ITSM platforms
Demonstrated experience leading cross-functional, enterprise-level transformation initiatives with measurable outcomes
Proven ability to operate independently and drive strategic initiatives with minimal oversight
Comprehensive knowledge of ITSM processes and frameworks
Track record of executive stakeholder engagement and influencing organizational change
Excellent program management skills with ability to manage multiple complex initiatives simultaneously
Experience translating strategic vision into executable roadmaps and work plans
Preferred
Master's degree in relevant field
10+ years of experience in IT Service Management with 5+ years leading strategic ITSM programs
Advanced ITIL certifications (ITIL Managing Professional, ITIL Strategic Leader, or Expert level)
ServiceNow certifications (e.g., Certified Implementation Specialist, ITSM Professional)
Project management certification (e.g., PMP, PRINCE2, or Agile/Scrum certifications)
Experience implementing ITSM programs across multiple practice areas
Understanding of Demand Management, resource planning, and capacity management practices
Experience with higher education IT environments and decentralized organizational structures
Experience with organizational change management methodologies (e.g., ADKAR, Prosci)
Demonstrated success driving ITSM adoption across large, complex organizations
Excellence in executive communication, influence, and stakeholder management
Experience with data analytics, KPI development, and performance measurement frameworks
Experience coordinating with external implementation partners and vendors
Company
Integration International Inc.
Integration International is an information technology company offering IT solutions and services.
1001-5000 employees
H1B Sponsorship
Integration International Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (3)
2021 (1)
Funding
Current Stage
Late StageRecent News
2025-02-06
Company data provided by crunchbase