True Benefit · 1 day ago
Client Success Executive, Group Health Insurance
Bergen County, NJ
Full-time
Hybrid
Senior Level
$135K/yr - $160K/yr
5+ years expTrue Benefit is hiring a Client Success Executive to manage employer client relationships post-implementation within an established ADP TotalSource PEO partnership. This role focuses on service excellence, retention, and long-term client health without any prospecting or sales responsibilities.
Health CareHuman Resources
Responsibilities
Serve as the primary post-sale point of contact for assigned employer clients
Partner closely with ADP HRBPs supporting clients at their locations
Own the client relationship with a focus on:
Retention and renewals
Service quality and escalation management
Proactive issue identification and resolution
Manage benefit changes, ongoing service needs, and carrier coordination
Identify and address at-risk accounts before issues escalate
Travel locally to client sites in Northern NJ with periodic travel to ADP’s NYC office
Qualification
Required
5–10+ years of experience in employee benefits account management, client success, or post-sale service
Strong, hands-on knowledge of group health insurance (small group experience preferred)
Proven ability to own client relationships independently
Comfortable in a field-based, client-facing role
Experience working with PEO, HCM, or employer-facing environments is a plus
Life & Health license (or ability to obtain within 90 days)
Benefits
Target 30% bonus
Immediate, comprehensive benefits (no waiting periods)
Generous and flexible PTO
Long-term growth potential
Company
True Benefit
Who We Are Founded in 2000 and acquired by AmWINS in 2016, True Benefit assists Professional Employment Organizations (PEOs), small businesses and individuals to get the best insurance plans to meet their strategic insurance needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase