Hudson's Furniture · 13 hours ago
Customer Care Coordinator
Sanford, Florida, United States
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrHudson's Furniture is a family-owned, faith-based company that has been serving Florida's residents since 1981. They are seeking a Customer Care Coordinator to provide excellent service to customers, resolve satisfaction issues, and coordinate with service technicians in a supportive work environment.
DeliveryFurnitureHome Decor
Responsibilities
Resolve customer satisfaction issues with professionalism and care
Provide optimal service to customers via phone and in person
Process customer service requests and incoming calls
Maintain timely response and scheduling according to company standards
Follow Hudson’s policies and vendor warranty guidelines
Keep all open service requests updated
Coordinate routes and schedules with service technicians
Review technician reports for resolution
Process and follow up on part orders to ensure timely delivery
Initiate pre-calls to customers regarding delivery time frames
Perform other tasks assigned by management
Qualification
Required
Strong verbal and written communication skills
Highly organized with attention to detail
High school diploma or equivalent required
Preferred
Bilingual preferred (English and Spanish)
Furniture industry experience highly preferred
Benefits
Comprehensive Medical, Dental & Vision benefits
Employee Discounts
Company Matched 401(k) Plan
Competitive PTO Plan
Opportunities for career growth and development
Company
Hudson's Furniture
At Hudson’s Furniture, we believe retail can be done differently, and done with excellence.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Joshua Hudson
CEO
Recent News
The Orlando Sentinel
2025-09-21
WebWire Headlines
2024-03-15
Business Wire
2023-05-22
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