Southern Industrial Constructors, Inc. · 14 hours ago
IT End User Specialist II
Columbia, SC
Full-time
Onsite
Entry, Mid Level
2+ years expSouthern Industrial Constructors, INC. is seeking an IT End User Specialist II to work out of their Columbia, SC office. This role involves providing professional support for end users of personal computers and their associated networks, ensuring reliable access to technology resources and resolving complex issues beyond tier I support.
ConstructionManufacturing
Responsibilities
Assist with end user onboarding and offboarding tasks, including account setup and equipment provisioning. Provision computers and mobile devices as needed
Install and configure software and hardware updates
Ensure that systems and workstations are compliant with organizational policies and security standards
Respond to helpdesk tickets, phone calls, and emails in a timely and professional manner
Troubleshoot and resolve issues related to operating systems, software applications, hardware, printing, and networking. Escalate unresolved issues to teammates as needed
Evaluate and resolve network connectivity and communications issues
Develop and maintain documentation related to office network configurations
Assist in job site deployments, including network installation, structured cabling, and workstation setups
Document solutions and contribute to the knowledge base to improve team efficiency
Manage IT assets and supplies
Actively participate in weekly IT meetings to discuss ongoing issues, upcoming priorities, and current project work
Qualification
Required
Experience with troubleshooting problems, resolving, or escalating issues, and ensuring a high level of customer satisfaction
Strong problem-solving and communication skills
Self-starter. Ability to work independently and as part of a team
Willingness and ability to travel to company offices and job sites
Customer-focused with a positive, helpful attitude
High school diploma or equivalent; Associate degree in IT or related field preferred
2+ years of experience in a technical support or helpdesk role
Basic understanding of Microsoft Windows operating systems
Familiarity with Microsoft Office 365, Active Directory, and common desktop applications
Preferred
CompTIA A+
CompTIA Network+
ITIL Foundation certification
Microsoft Certified: Modern Desktop Administrator Associate
Benefits
Competitive salary and benefits package
Company
Southern Industrial Constructors, Inc.
Since 1962, Southern Industrial Constructors, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Portman
President & CEO
Mike Torsiello
Chief Financial Officer
Company data provided by crunchbase