Commerce Bank · 2 hours ago
Customer Service Representative - Collections
Kansas City, MO
Full-time
Hybrid
Entry Level
$18/hr - $20.50/hr
1+ years expCommerce Bank is dedicated to helping people find financial safety and success while fostering a supportive culture for its employees. The Customer Service Representative - Collections is responsible for managing low-risk accounts, assisting customers with their financial obligations, and minimizing delinquency rates through effective communication and problem-solving skills.
BankingFinanceFinancial Services
Responsibilities
Collect on low-risk accounts to minimize the Bank’s 30+ delinquency rate. Business need may dictate assignment to varying levels of collections
Assist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank
Negotiate repayment options by asking questions and offering applicable solutions
Handle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary
Provide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity
Perform other duties as assigned
Qualification
Required
General understanding of collection management software, such as TSYS, SHAW, DM9, etc
Familiarity with inbound/outbound/blended dialing environment
Excellent customer service skills
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel and Outlook
High School Diploma or equivalent combination of education and experience required
1+ year customer service experience required
Preferred
Collections experience preferred
Benefits
Employer sponsored health, dental, and vision insurance
401(k)
Life insurance
Paid vacation
Paid personal time
Career development
Education assistance
Voluntary supplemental benefits
Company
Commerce Bank
Commerce Bank is a commercial bank that offers financial products and banking services.
1001-5000 employees
H1B Sponsorship
Commerce Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$150M2014-06-18Post Ipo Equity· $150M
1978-01-13IPO
Leadership Team
John Kemper
President & Chief Executive Officer
Robert Holmes
Chairman & CEO
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-05
2026-01-03
Company data provided by crunchbase