Ledgent Technology · 4 hours ago
Loss Mitigation Intake Coordinator
San Diego, CA
Contract
Onsite
Entry Level
$23/hr - $23/hr
1+ years expLedgent Technology is seeking a Loss Mitigation Intake Coordinator to assist in the company's Loss Mitigation functions. The role involves managing the intake process for customers seeking loss mitigation assistance, gathering necessary documentation, and ensuring compliance with relevant guidelines.
Staffing & Recruiting
Hiring Manager
Catherine R.
Responsibilities
Request and gather supporting documentation to create complete loan workout packages within required timeframes, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines
Enter and upload documents to the BLITZ/AIQ document repository
Follow up on outstanding issues to ensure the decision process is completed on time and in accordance with regulations and guidelines
Provide exceptional customer service by promptly responding to inquiries, professionally addressing concerns, and guiding customers through the loss mitigation process
Provide accurate and complete information to resolve issues and follow up on any outstanding issues or commitments promptly
Work closely with the Loss Mitigation team to ensure a seamless and efficient process for customers
Maintain accurate and up-to-date records of customer interactions and documentation
Ensure compliance with CFPB regulations for customer loss mitigation applications and prevent foreclosure processes while a customer is being evaluated for loss mitigation options
Communicate effectively with the management team and escalate issues as needed
Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements
Front desk duties such as assisting with monthly bulk mailings and specialized mailing campaigns
Follow company information security policies
Participate in activities and projects designed to improve business performance
Communicate effectively with the management team and escalate issues as needed
Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements
Properly update any internal tracking
Perform other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Minimum of 1 year of experience in loss mitigation, mortgage servicing or related field
Ability to work well independently or within a team
Must be able to handle confidential matters with discretion
Analytical skills
Accurate data entry
Preferred
Degree in finance, business or related is preferred
Company
Ledgent Technology
Ledgent Technology, a business line of Roth Staffing Companies, utilizes proven processes and their robust professional network to place qualified technology professionals in contract, contract-to-hire, direct-hire roles and project teams throughout the US.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase