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Global Power Components · 17 hours ago

IT Support Specialist

Milwaukee, WI

Full-time

Onsite

Entry, Mid Level

1+ years exp

Global Power Components is a privately held, growing manufacturer of UL steel fuel tanks and related equipment. They are seeking an IT Support Specialist to provide technical support to office staff and manufacturing teams, handling both Level 1 and Level 2 support responsibilities.

Building MaterialIndustrial EngineeringManufacturingMechanical Engineering

Responsibilities

Respond to help desk tickets, calls, and walk-up requests

Perform basic troubleshooting for: printers/scanners, software issues, VPN/MFA assistance, network drive mapping, Email/Outlook issues

Handle password resets, account unlocks, and basic user assistance

Unbox, tag, and prepare hardware for deployment

Assist with onboarding tasks and workstation setups

Troubleshoot advanced issues involving:

Windows 10/11

Office 365 (Teams, Outlook, OneDrive, SharePoint access)

Desktop hardware

Install/Configure/Update Software

Image/Deploy/Rebuild laptops and desktops

Perform basic network troubleshooting (connectivity, switch ports, Wi-Fi issues)

Support manufacturing floor devices (label printers, handhelds, production terminals)

Manage Active Directory tasks (group access, workstation joins, user changes)

Document resolutions, processes, and common fixes

Qualification

Windows 10/11Office 365Active DirectoryPC hardware troubleshootingEndpoint management toolsPowerShellNetworking conceptsCustomer support skillsCommunication skills

Required

1-4+ years of IT Support, Helpdesk, or Desktop Support experience

Strong understanding of: Windows desktop OS, Office 365 applications, basic Active Directory tasks, PC hardware troubleshooting

Ability to troubleshoot issues independently and follow through to resolution

Strong communication and customer support skills

Preferred

Experience with endpoint management tools (Intune, PDQ, SCCM, etc.)

Basic PowerShell knowledge

Familiarity with networking concepts (DNS, DHCP, TCP/IP)

CompTIA A+, Network+, or relevant Microsoft certifications

Company

Global Power Components

Global Power Components is manufacturing generator accessories, offers competitive pricing, quality products, on-time delivery.

Founded in 1996

Milwaukee, Wisconsin, USA

501-1000 employees

https://www.globalpowercomponents.com

Funding

Current Stage

Late Stage

Leadership Team

Mike Watkinson

Chief Operating Officer

Recent News

Seattle TechFlash

Area manufacturer passes hurdle toward employing 1,000 at former Journal Sentinel plant

2025-05-17

BizTimes Milwaukee

Global Power Components sues former employees for allegedly starting a competing company

2025-04-23

Company data provided by crunchbase