The Atlantic Federal Credit Union · 1 day ago
Contact Center Rep.
Springfield,NJ,US
Full-time
Onsite
Entry, Mid Level
2+ years expThe Atlantic Federal Credit Union is committed to providing personalized banking services to its members. The Contact Center Rep will develop and maintain strong member relationships, assess needs, and sell Credit Union products and services while ensuring high-quality service through extensive telephone interactions.
BankingFinancial Services
Responsibilities
Serving our members and prospective members by providing service and information in a pleasant, efficient manner via telephone, mail, and other correspondence, including:
Field and facilitate various member inquiries and requests, ensuring the highest level of satisfaction throughout each and every interaction
Research and facilitate member inquiries and issues across all Credit Union accounts, services and products. Escalate as needed to appropriate departments
Consistently apply a consultative approach to cross-selling additional Credit Union products and services; identify member needs during interactions, and offer appropriate solutions
Facilitate and/or perform various servicing requests and transactions on member accounts
Knowledge of how virtual chat works and is comfortable with using it
Meet and maintain required expectations to ensure proper call queue management through various changes in capacity (i.e.: adherence to work/break schedule, number of calls, duration of calls, availability in queue, call quality, etc.)
Qualification
Required
Minimum high school diploma or GED equivalent
At least two (2) years in a financial institution with similar job functions
Strong interpersonal skills (oral and written communications), active listening, positive attitude
Proficient in computer skills (i.e. Microsoft Office Suite) with the ability to learn new software as required
Benefits
Medical / dental / prescription coverage
401(k) plan (with up to 6% match)
Generous paid time off
Discounts on our products and services
Paid time off for volunteering
Educational and developmental opportunities
Access to our formal Tuition Assistance Program
Company
The Atlantic Federal Credit Union
The Atlantic Federal Credit Union was founded in 1935 by a group of AT&T Western Electric employees in Kearny, N.J.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Anthony Mero
Chief Executive Officer
Jason R.
Chief Operating Officer
Recent News
2023-06-29
GlobalFinTechSeries
2022-10-06
Company data provided by crunchbase