NEOGOV · 1 day ago
Housing Intake Specialist
Mesquite, TX
Full-time
Onsite
Entry Level
$15/hr - $16.63/hr
1+ years expNEOGOV is a company that provides administrative support for the Housing Choice Voucher (HCV) program. The Housing Intake Specialist is responsible for managing calls, assisting clients with applications, maintaining waiting lists, and ensuring compliance with program criteria.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
All behaviors comply with the Code of Conduct & Rules of Behavior outlined in Chapter 8 of the General Government Policies and Procedures Manual. Adheres to assigned work schedule as outlined in city and department attendance policies and procedures
Manage all waiting list functions for the HCV program, including maintaining and updating the list, issuing required correspondence, collecting and organizing initial applicant documentation, conducting eligibility reviews in accordance with program criteria, preparing intake materials, and transferring completed files to staff
Screen applicants for criminal histories, non-compliance of past program participation, and determine income eligibility prior to waiting list admissions
Enter, maintain, update, and purge applicant data in program databases in accordance with federal, state, and local regulations
Perform general clerical duties, as assigned, including filing, photocopying, and collating documents containing personal and confidential information, per records retention and privacy requirements
Answer multi-line telephone calls, determine purpose of the call, and route to appropriate staff or department; answer questions and provide information to clients or refer to appropriate staff for resolution
Sort, scan, and distribute incoming mail, faxes, physical and electronic documents and assign materials to designated staff members
Receive, review, and verify all documentation submitted to the Housing Division to ensure completeness and notate actions in the program database
Establish and manage repayment agreements; maintain the payment module for office-wide use; receive, process, and deposit reimbursements for overpaid program benefits; monies from families reimbursing program for overpaid benefits; issue and document receipts in accordance with established financial procedures
Conduct third-party verifications with external sources to confirm the accuracy and completeness of applicant and participant information; perform criminal background checks on all applicants and current participants, following program requirements and applicable regulations
Generate and analyze reports; issue required correspondence; actively track outstanding requests for information through receipt and resolution; and coordinate follow-up with designated staff to ensure completion
Maintain clean and professional environment
Perform other duties as assigned
Qualification
Required
High School Diploma or GED and one (1) year of responsible administrative and clerical experience
Possession of a valid driver's license
Preferred
One (1) year of experience in social services, client services, customer services, or related field
Benefits
Zero Premium, Employee Only Benefits under the following plans: High Deductible Medical Plan, Dental HMO Plan, Vision Plan, and Life Insurance.
The City is self-insured and offers a choice of two medical plans: HSA, and High Deductible Medical Plans through Blue Cross Blue Shield of Texas.
Coverage is available to all full-time employees at group rates.
Employees enrolled in the City's self-insured medical plan also have access to the Mesquite Employee Health Center (MEHC) clinic and pharmacy.
The City offers three dental plan options: a managed plan (DHMO), an indemnity plan (DPPO), an enhanced indemnity plan (DPPO Enhanced).
Basic Group Life Insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year.
The following voluntary benefits are available to full-time employees: Supplemental Life, AD&D Insurance, Cancer Insurance and Long-Term Disability.
Texas Municipal Retirement System (TMRS): All employees appointed to positions designated to work 1,000 hours or more per year must participate in the TMRS.
TMRS is a qualified tax-deferred retirement plan under Section 401 of the IRS.
Seven (7) percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account.
When an employee becomes vested and retires, the City provides 2-to-1 matching contributions.
Other benefits include Social Security, Tax Saver Program (Section 125 Flexible Spending Account), Deferred Compensation Plans, Direct Deposit, Paid Holidays, Paid Vacation, Sick Leave and Personal Leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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