Milestone Technologies, Inc. · 18 hours ago
DC Technician, Server Break Fix IC2
Ashburn, VA
Full-time
Onsite
Mid LevelMilestone Technologies is a global IT managed services firm that partners with organizations to scale their technology and infrastructure. The role involves supporting a large fleet of servers in a data center, performing diagnostics, troubleshooting, maintenance, and repair of server equipment.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Support a large fleet of servers and data centers for a prominent customer
Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches, and peripheral devices
Apply an intermediate approach to server repair methods
Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day-to-day work
Perform thorough documentation using the prescribed service ticket management system and OEM portals
Perform in-depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
Order, receive, and pull required parts or components accurately as specified in the SOP/WI
Assist in the physical moving of racks and equipment as directed for special projects
Update inventory information as specified in the process and directives
Ensure compliance with the identified process to maintain an organized and tidy work environment
Ensure compliance with environmental health and safety standards within the data center
Ensure compliance with administrative directives
Perform other tasks as directed by management
Qualification
Required
Previous ticket system exposure, preferably ServiceNow
Knowledge of computer applications preferably in the Google Workspace
Hardware break-fix experience, preferably in a data center environment
Intermediate knowledge of computer applications
Exposure to service management or ticketing system
Effective communication and listening skills, written and verbal fluency in English
Self-motivated, fast learner
Able to work independently and a proactive team-player
Capable of multitasking with a high level of attention to detail
Able to safely lift and move a minimum of fifty (50) pounds
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
Founded in 1997
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase