Modalways · 9 hours ago
Client Service Representative
Austin, TX
Full-time
Onsite
New Grad, Entry Level
$21/hr - $30/hrModalways is seeking a reliable and customer-focused Client Service Representative to support clients by providing clear communication and professional service. This role ensures clients receive timely assistance and accurate information while working closely with internal teams.
Computer Software
Responsibilities
Serve as a point of contact for client inquiries and service-related questions
Provide accurate updates regarding projects, services, and support requests
Document client communications, issues, and follow-up actions in internal systems
Coordinate with project managers, technical teams, and office staff to ensure timely resolutions
Assist clients with account or service-related questions
Maintain organized records of client interactions and documentation
Support scheduling of meetings and preparation of client updates
Ensure all service interactions follow company procedures and quality standards
Qualification
Required
High school diploma or equivalent required
Strong written and verbal communication skills
Ability to manage multiple tasks in a professional, fast-paced environment
Basic computer skills; familiarity with CRM or ticketing systems is a plus
Professional, courteous, and detail-oriented work style
Preferred
Associate or bachelor's degree preferred
Previous experience in customer service, client relations, or administrative support preferred
Benefits
Health insurance
Paid time off
Professional development opportunities
Career growth within a technology-focused company
Company
Modalways
Modalways is dedicated to delivering innovative IT solutions that empower businesses.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase