MESO SCALE DIAGNOSTICS, LLC. · 19 hours ago
Senior Field Application Scientist, Protein XI
United States
Full-time
Remote
Mid, Senior Level
$101K/yr - $155K/yr
3+ years expMeso Scale Diagnostics, LLC. is a company focused on cutting-edge proteomic technology. The Senior Field Application Scientist, Protein XI will provide scientific expertise and technical support for customers, engage in method development, and mentor junior team members.
Innovation ManagementManufacturingTest and Measurement
No H1B
Responsibilities
Serve as the primary technical expert for customers using the new proteomic platform, providing pre- and post-sales scientific support
Conduct product demonstrations, technical presentations, and workflow consultations for prospective and existing customers
Troubleshoot complex assay challenges, data interpretation questions, and workflow issues involving both immunoassays and NGS
Guide customers on experimental design, sample preparation, assay selection, data analysis, and best practices
Partner with bioinformatics/software teams on data delivery, interpretation, and user workflow; communicate limitations clearly and propose workarounds
Manage and document customer interactions, opportunities, and case updates using CRM tools such as Salesforce
Drive adoption by delivering customer training plans, certification, and best-practice rollouts; develop repeatable onboarding workflows
For strategic accounts, create success plans and QBR-ready updates (progress, outcomes, next steps)
Spend several months onsite at MSD gaining hands-on proficiency with the platform, working closely with R&D, Operations, and Product Development teams before commercialization
Participate in method development, prototype evaluation, and early-access testing to deeply understand platform performance and limitations
Provide field-centric feedback to internal teams to inform product improvements, documentation, and usability
Serve as field lead for the EAP in partnership with Product Management: site selection, onboarding, study design support, timeline management, and executive-ready readouts
Own customer cadence (weekly/biweekly check-ins), risk tracking, issue triage, and escalation to R&D/Operations
Define success criteria and capture Voice-of-Customer (VOC) systematically (requirements, defects, desired features), translating into actionable inputs for Product Management
Mentor and train other Field Application Scientists, sharing best practices and supporting skill development across the team
Deliver internal trainings, verify new hires, and help refine onboarding programs for the FAS organization
Serve as an escalation resource for complex customer issues or high-visibility accounts
Develop customer-facing materials such as quick reference guides, application notes, slide decks, workflow diagrams, and troubleshooting resources
Partner with Marketing to ensure scientific accuracy in customer-facing documentation, campaigns, and launch materials
Contribute to the creation and maintenance of internal knowledge bases
Create/maintain controlled customer-facing and internal technical documentation consistent with company quality systems (as applicable)
Collaborate with Sales to identify customer needs and support technical discussions during the sales cycle
Provide field insights to Product Management regarding customer requirements, competitive trends, and product opportunities
Represent the company at scientific conferences, workshops, and seminars
Qualification
Required
Ph.D. in Molecular Biology, Immunology, Biochemistry, or related field required
A minimum of 3 years of in a field application scientist or scientific support position required
Hands-on experience with NGS workflows, including library prep, sequencing platforms, and basic data interpretation
Demonstrated expertise with immunoassays (e.g., multiplexed platforms, ELISA, proximity extension/ligation assays)
Strong troubleshooting skills with complex workflows involving both wet-lab and software components
Exceptional communication and presentation skills; comfortable interacting with customers at all levels
Proficiency with CRM systems such as Salesforce for documenting customer interactions and supporting sales processes
Demonstrated leadership and mentoring skills
Ability and willingness to travel approximately 50% of the time
Preferred
Experience contributing to application notes, SOPs, or other scientific collateral
Benefits
Medical, dental, and vision coverage
Prescription benefits
401(k) plan with company matching
Flexible spending accounts
Company-paid short- and long-term disability insurance
Group life and accidental death and dismemberment insurance
Paid vacation
Paid sick leave
Paid holidays
Paid parental leave
Employee assistance program
Fitness club membership contribution
Pet insurance
Identity theft protection
Home and auto insurance discounts
Optional supplemental life insurance
Company
MESO SCALE DIAGNOSTICS, LLC.
Founded in 1995, Meso Scale Discovery (MSD) is a global leader in the development, manufacture, and commercialization of innovative assays and instruments for the measurement of molecules in biological samples.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Oskar Austegard
Senior Director of Software Engineering
Recent News
Verified Market Research
2025-06-04
2025-02-26
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