Service Experts · 11 hours ago
Assistant General Manager
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expService Experts is a leading company in the HVAC industry, and they are seeking an Assistant General Manager to support the General Manager in directing and coordinating the activities of the service center. The role involves implementing policies, coordinating service departments, and assisting with budget and sales goals.
ConstructionConsumer GoodsHeating Ventilation and Air Conditioning (HVAC)ResidentialSolar
Responsibilities
Implements organizational policies and goals in conjunction with the General Manager
Coordinates activities of service departments like Sales, Maintenance, Installation, etc. to drive operational efficiency
Assists with leading a successful Sales Team
Assists with budget analysis and setting profitability goals
Helps ensure payroll processes are accurate and on time
Trains and monitors Customer Service Specialists on booking rates, call volumes and service levels
Manages dispatchers and technician scheduling to maximize call volume/capacity
Ensures Health, Safety and Environmental processes are followed
Analyzes customer satisfaction feedback and follows up appropriately
Supports the General Manager on sales goal planning and tracking
Helps develop ongoing performance feedback and counseling for employees
Adheres to HR standards and guidelines on reviews, counsel and discipline
Qualification
Required
Bachelor's Degree in Business, Operations or related field
5+ years experience in the HVAC industry including sales, installation and service
Supervisory experience required
Excellent customer service and communication abilities
Strong technical troubleshooting skills
Valid driver's license
Benefits
Competitive Pay, including incentive opportunities for many positions
Paid Time Off and Company Holiday Pay
Medical /Dental /Vision Insurance programs
401(k) Retirement Savings Plan with company matching contributions
Life Insurance, for you and options you can elect for your family
Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
World Class Training opportunities through our Experts University
Career Development opportunities
Company
Service Experts
Service Experts is a plumbing company that sells, services, and repairs heating and air conditioning systems.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
N
Nick Ridgway
VP of Franchise Developement
Recent News
2026-01-16
Service Experts
2025-09-16
Company data provided by crunchbase