Renuity · 1 day ago
Senior Sales Trainer - Carolinas
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
3+ years expRenuity is the most trusted name in home improvement, providing every homeowner with a seamless journey to a home they love. The Senior Sales Trainer is responsible for developing, coaching, and enabling sales performance across the Closets and Garages businesses, ensuring new hires are effectively onboarded and providing targeted support to underperforming sales representatives.
ConsumerResidentialService Industry
Responsibilities
Own and execute the new hire sales training program for Closets and Garages, including interviewing, classroom training, testing out, virtual, and in-field training
Deliver training focused on sales process, product knowledge, design fundamentals, objection handling, closing techniques, systems usage, and paperwork standards
Partner with the Regional Sales Manager to ensure new hires are fully trained and field-ready before taking appointments
Coordinate training classes including any accommodations, meals, documentation, sales kits and samples
Track onboarding progress, coordinate system access and software setup, and training resources
Conduct skill gap analysis and develop training materials; evaluate effectiveness and results of training sessions
Lead ongoing sales, design, and process training to improve close rate, average ticket, design accuracy, sales related service reduction and adherence to engineering guidelines
Provide paperwork training and quality control, including spot-checking designs and job documentation to ensure accuracy and compliance
Support designers in the field by assisting with design questions, technical errors, and product or accessory specifications
Identify Design Consultants needing additional support and, in partnership with the Regional Sales Manager, deliver targeted coaching, follow-up training, and structured improvement plans to accelerate learning curves and drive consistent KPI achievement
Conduct ride-alongs, shadowing, and follow-up coaching to reinforce standards and expectations
Maintain a strong field presence to observe real customer interactions and model best practices
Act as an extension of the Regional Sales Manager in reinforcing accountability, expectations, and execution standards
Support sales-related projects, including training materials, playbooks, SOPs, sales tools, scripts, presentations, and job flow improvements
Assist with rollouts of new products, pricing, programs, and sales initiatives
Partner cross-functionally with Operations to align training with install and service expectations
Provide administrative support within Closet Pro, including backend functionality and process support
Stay current on market trends, product updates, and changes within the corporate sales environment
Assist with scheduling, prioritization, hiring input, and performance feedback as needed
Qualification
Required
3-5+ Years of experience in in-home sales, sales leadership or sales training (In-home improvement preferred)
Strong understanding of consultative in-home one-call close selling
Proven ability to coach both sales skills and execution discipline
Experience in design-driven sales environments (closets, garages or similar)
Highly organized, detail-oriented, and process-focused
Comfortable delivering training in groups settings and one-on-one
Data-driven with ability to diagnose performance and process issues
Willingness to travel within the territory
High school diploma: some college preferred
2 years' design experience required
2 years of CAD hands-on experience required
Demonstrated spatial reasoning ability
Design problem solving skills
Ability to provide guidance and feedback to help sales designers strengthen specific knowledge/skill areas
Excellent communication and interpersonal skills
Must have skills to connect with and get alignment with both clients and internal business partners on design, payments, ordering and technical support
To perform this job successfully, an individual should have a strong knowledge of Microsoft Office 365 Suite, and the ability to learn and effectively use software applications used in the performance of job duties
CAD skills (any major program) are critical (2 yrs)
Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
Preferred
Preference will be given to a candidate with ClosetPRO software experience
Company
Renuity
Renuity is a certified local home improvement providers throughout the U.S. It is a sub-organization of Titan Holdings.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-06-03Acquired
Leadership Team
Daniel Gluck
Chief Executive Officer
Artemio Garza
Chief Growth Officer
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