Sitecore · 15 hours ago
Intern - Workplace Experience Specialist (Desktop & Office)
Manchester, NH
Internship
Onsite
Intern
$25/hr - $25/hrSitecore is a leading provider of digital experience software, empowering iconic brands to build relationships with their customers. The role of Intern - Workplace Experience Specialist involves providing technical support for laptops and MacBooks, managing service requests, and contributing to service improvement initiatives.
AnalyticsContent MarketingCustomer ServiceE-CommerceEmail MarketingInternetSoftwareWeb Development
Responsibilities
Prepare and distribute, and manage laptops and MacBooks
Provide remote technical support to end-users globally across different functions, using both Windows laptops and MacBooks
Manage and update service tickets, ensuring timely resolution
Create and maintain knowledge base articles and documentation
Escalate complex or unresolved issues to senior engineers or third-party vendors
Manage and maintain service delivery in line with agreed SLAs
Build and maintain strong relationships within IT and functional teams to ensure IT-delivered services exceed Sitecorian productivity goals
Stay updated on trends in service delivery, emerging technologies, and external changes impacting user experience and support
Strive for continuous improvement of the workplace experience for Sitecorians
Provide excellent customer service via ServiceNow and Microsoft Teams
Qualification
Required
Proactive, results-driven, and experienced in managing suppliers
Strong knowledge of Office 365 (Word, Excel, PowerPoint, etc.), Windows laptop configuration, and Apple products
Proficient in administering Microsoft 365, Azure, Intune, and ServiceNow
Team-oriented with a focus on cooperation, knowledge sharing, and collective success
Curiosity and a willingness to continuously learn new technologies and tools (especially AI)
Strong problem-solving skills with the ability to prioritize tasks effectively
Excellent communication skills, with the ability to explain technical issues in clear, non-technical terms
Comfortable working in fast-paced, dynamic environments
Strong time management and organizational skills
Preferred
Knowledge of automation tools or scripting is an advantage
Company
Sitecore
Sitecore is a customer experience management company that provides multichannel marketing automation software and web content management.
Founded in 2001
1001-5000 employees
H1B Sponsorship
Sitecore has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (4)
2023 (6)
2022 (2)
2021 (5)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
EQTTCV
2021-01-19Private Equity· $1.2B
2016-07-01Undisclosed
2016-04-01Acquired
Leadership Team
Eric Stine
Chief Executive Officer
Lars Nielsen
Co-Founder & Shareholder
Recent News
2026-01-08
2025-11-10
Company data provided by crunchbase