Unilog · 8 hours ago
Customer Success Account Manager
Philadelphia, PA
Full-time
Hybrid
Mid LevelUnilog is a connected product content and commerce provider serving various industries. They are seeking a Customer Success Account Manager to drive customer retention and value realization through strategic account management and proactive engagement.
ContentE-CommerceMarketplaceSoftware
Responsibilities
Serve as the primary point of contact and relationship owner for assigned Unilog customers using Unilog’s eCommerce platforms
Responsible for proactively managing customer value realization, platform adoption, and overall experience throughout the customer lifecycle
Responsible for driving high renewal rates through proactive engagement, issue mitigation, and alignment to customer business outcomes
Perform eCommerce strategy sessions to understand each customer’s digital maturity, internal constraints, competitive landscape, and key objectives, with the goal of maximizing platform adoption and long-term value
Lead structured, scheduled Business Reviews with each assigned account, ensuring the annual strategic objectives remain on track
Collaborate cross-functionally with executives, sales, product development, engineering, content operations, product management, and support — including global teams — to deliver customer outcomes
Obtain a deep knowledge of Unilog’s product offerings
Assist customers in adopting new features and coordinate the implementation of new products and software releases
Make recommendations to product development team on designing new functionality to meet customers’ needs and improve satisfaction
Participate in designing training, documentation and support solutions that will improve customer satisfaction
Qualification
Required
The ideal candidate will have a strong background in customer service and project management, working directly with clients, and is able to manage multiple deliverables while balancing customer needs with business priorities
Experience in eCommerce, wholesale/retail distribution ERP systems, and/or the hard goods supply chain
Ability to manage multiple projects and customer initiatives simultaneously
Possess proven ability to drive true value for customers
Some support and training experience is preferable
Demonstrated proficiencies at explaining strengths, value, vulnerabilities, and planning customer engagements accordingly
A desire for continuous learning and improvement
Is an enthusiastic and creative contributor with the ability to inspire others
Excellent communication and presentation skills
Willingness to travel (up to 25%)
A 4-year college degree or similar related experience
Computer and Microsoft Office proficiency
Experience working with SaaS platforms, CRM systems, and customer success tools (HubSpot)
Superior interpersonal, verbal, and written communication skills
Comfortable operating in a fast-paced, evolving product and customer environment
Exceptional time management skills; must be able to meet strict deadlines
Self-motivated and entrepreneurial by nature
Coachable and invested in their growth
Highly organized and detail-oriented
Ability to exemplify the core Company values: Curiosity, Conscience, Courage, Compete, Courtesy, Commitment
Benefits
Competitive pay
Medical, dental, and vision coverage
A 401(k) plan with company match
Career development and advancement opportunities
Annual merit increases
Pay-for-performance bonus eligibility
A generous time-off policy
A flexible work environment
Bonus opportunities
Long-term incentives
Tuition reimbursement
Comprehensive health and welfare benefits
Company
Unilog
Unilog is a global technology company that delivers powerful, affordable eCommerce solutions for the B2B marketplace.
Founded in 1998
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-01-14Acquired
2015-09-16Seed
Leadership Team
Suchit Bachalli
CEO
Recent News
2025-09-12
Company data provided by crunchbase