NEOGOV · 23 hours ago
Eligibility Specialist 1 - Refugee
Chatham Co., GA
Full-time
Hybrid
Entry Level
$38K/yr - $38K/yr
1+ years expNEOGOV is part of the Georgia Department of Human Services, which is dedicated to supporting vulnerable populations in Georgia. They are seeking an Eligibility Specialist 1 for the Refugee unit to process applications and determine eligibility for various assistance programs, engaging with customers and providing necessary support throughout the process.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Determines eligibility for Refugee Cash Assistance and Refugee Medical Assistance programs
Processes applications and/or reviews and interim changes using appropriate criteria and policies consistently and according to established guidelines
Records and evaluates personal and financial data obtained from individuals
Keys in a high volume of data using standard office hardware and software
Performs other professional responsibilities as assigned
A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required
Qualification
Required
High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction
Applicant must pass mandatory standardize testing for the program assigned to the position to maintain the position
Mandatory training varies from eight to ten weeks depending on the assigned program and may be scheduled at any DFCS office throughout Georgia
A minimum training score of 70% for Online and 75% for classroom / Policy and Gateway training is required
Preferred
Four (4) years related experience which involved customer contact/interaction as a regular part of the position OR combination of education and/or customer contact/interaction experience for a total four (4) years
Strong proficiency in the use of Data Based software and/or Microsoft Office Suite software applications typically used in a corporate office environment
Ability to enter a high volume of data effectively and accurately on a regular basis using standard office technology
Must be able to work independently
Demonstrates excellent customer service skills including but not limited to the ability to work with people of different ethnic and social backgrounds. Also including the ability to work with all levels of leadership and management to resolve internal and external concerns
Fluent in English and other language/s
Benefits
Flexible work schedule
Unique training opportunities
Employee retirement plan
401(k) plan
457 plan
13 paid holidays
Vacation & sick leave
Medical
Dental
Vision
Long/short-term care
Life insurance
Employee discount programs
Telework opportunities depending upon the position
Health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase