Chase · 8 hours ago
Collections: Auto Recovery Specialist III
2118 E Elliot Rd, Tempe, AZ, 85284, US
Full-time
Onsite
Mid LevelChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Collections Specialist III, you will play a crucial role in mitigating financial loss by negotiating payments and offering solutions for delinquent accounts, utilizing your customer service and negotiation skills.
BankingFinancial Services
Responsibilities
Handle inbound and outbound customer interactions, utilizing expert computer literacy skills to navigate systems and retrieve account information
Apply expert customer service skills to understand customer situations, empathize with their concerns, and maintain a positive brand perception throughout the interaction
Utilize expert negotiation and influence skills to persuade customers to agree on payment plans or solutions that are mutually beneficial and acceptable
Select and implement the most appropriate pre-established solutions to resolve delinquent or overdrawn accounts, based on customer eligibility and circumstances
Begin to explore the application of artificial intelligence in understanding customer data and enhancing decision-making processes
Qualification
Required
Baseline knowledge or equivalent expertise in collections processes, including negotiation of payments and resolution of delinquent or overdrawn accounts
Demonstrated ability to use computer systems and related technology to retrieve account information and manage customer interactions
Proven experience in customer service, with a focus on understanding customer perceptions and responses at all touch points
Ability to apply negotiation and influence skills to persuade customers and develop mutually beneficial solutions
Initial understanding of artificial intelligence and its potential applications in enhancing decision-making processes in a collections environment
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
Company data provided by crunchbase