SPECTRAFORCE · 6 hours ago
Implementation Team Lead
Santa Rosa, CA
Contract
Onsite
Senior Level, Lead/Staff
3+ years expSPECTRAFOR is seeking an Implementation Team Lead in Santa Rosa, California. The role involves overseeing the Implementation team, ensuring timely execution of client account setups, and improving processes to enhance customer satisfaction.
ConsultingCRMInformation TechnologyLegal
Hiring Manager
Naina Rathi
Responsibilities
Responsible for timely execution of new account set-ups and ongoing post-implementation account updates across software systems and databases for Toxicology Government Services clients with attention tdata accuracy and documentation needs
Assign and direct work tthe Implementation team, participating in account administration tasks as needed
Make recommendations for improved Implementation processes or procedures with attention and adherence tQuality and Compliance standards
Work with Implementation Manager treview and revise the necessary Implementation processes and internal guidelines related tclient account administration and onboarding procedures for improved effectiveness, efficiency and customer satisfaction
Work with counterparts in the Sales, Customer Support, IT, Finance and Toxicology Support teams tmaintain accurate client data in the system
Oversee scheduling and staffing of daily demonstrations of technology platform and custom training sessions during the onboarding process, including performance of customer training when other staff are unavailable
Continuous assessment of ongoing client training lifecycle effectiveness to include development and reporting of key metrics
Monitor and supervise Implementation team members’ performance and metrics to regularly report to Implementation Manager
Escalate identified issues or concerns from the Implementation team staff up through proper channels
Identify, document, and resolve problems as they arise
Other duties as may be assigned
Qualification
Required
Strong organizational skills including attention to detail and multi-tasking skills
Experience with corporate culture along with an excellent customer service mentality
People leader/management skills with at least 3 to 5 years of direct supervision experience
Proficiency in Excel, Word and Outlook (essential)
Excellent verbal and written communication skills
Exceptional time management and analytical skills, as well as an ability to self-motivate
Positive and helpful attitude
Preferred
Four-year degree from accredited college or university preferred but not required
Salesforce CFM knowledge preferred
Strong initiative and attention to detail
Company
SPECTRAFORCE
Welcome to SPECTRAFORCE, your gateway to NEWJOBPHORIA™! Established in 2004, SPECTRAFORCE is now one of the largest and fastest growing U.S.
1001-5000 employees
H1B Sponsorship
SPECTRAFORCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (1)
2022 (6)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase