Safran · 1 day ago
Customer Support Representative | MRO Area
Grand Prairie, TX
Full-time
Onsite
Mid, Senior Level
4+ years expSafran is a company that plays a vital role in the aerospace industry, and they are seeking a Customer Support Representative to assist in managing aftermarket repair orders. The role involves ensuring timely communication with customers and internal teams, processing repair orders, and maintaining strong customer relationships.
AerospaceInfrastructureNavigationTransportation
Responsibilities
Respond to customer inquiries related to MRO (Maintenance, Repair, and Overhaul) and spare parts orders, quotations, pricing, lead times, and delivery status
Process and manage customer orders, RFQs, and repair requests in ERP/CRM systems in a timely and accurate manner
Coordinate with internal departments such as logistics, planning, repair shops, and quality assurance to ensure smooth fulfillment of customer requirements
Monitor order progress, proactively communicate delays or changes, and provide regular updates to customers
Ensure compliance with export regulations, customer contracts, and aviation quality standards
Build strong relationships with customers and provide a high level of service and responsiveness
Maintain accurate records and documentation for all transactions and communications
Other duties may be assigned
Serve as the primary liaison for key accounts, handle escalated customer issues, and contribute to process improvements and training of junior staff
Qualification
Required
Equivalent combination of education and experience required—typically an Associate or Bachelor's degree in Business Administration, Supply Chain, Aviation Management, or related field, and/or a minimum of two years of experience in aviation aftermarket, aerospace logistics, or a similar technical support function
4–6 years of experience managing customer accounts, resolving complex issues, and collaborating cross-functionally. Direct experience in the aviation aftermarket or aerospace industry is required
Familiarity with aviation spare parts and MRO services
Proficient in ERP/CRM systems (e.g., SAP) and Microsoft Office tools
Understanding of international trade compliance, incoterms, and export control
Strong attention to detail and ability to handle multiple priorities
Excellent written and verbal communication skills
Strong problem-solving and conflict resolution skills
Customer-first mindset with a proactive approach to issue resolution
Ability to work well under pressure and meet tight deadlines
Collaborative team player with a continuous improvement mindset
Preferred
Basic technical knowledge of aircraft components is a plus
Company
Safran
Safran is an international technology group with divisions in aerospace, defense, and security.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-01-02Post Ipo Equity
1999-04-01IPO
Leadership Team
Pierre-Antony Vastra
Safran Aerosystems - Executive VP, Communication and Secretary General (Safran Aerosystems)
Tinku Rasheed
Senior Director, Research & Technology, Product Engineering
Recent News
2026-01-22
Digital Journal
2026-01-16
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