Crossover · 16 hours ago
Technical Support Specialist, Alpha (Remote) - $60,000/year USD
United States
Full-time
Remote
Mid Level
$60K/yr - $60K/yr
3+ years expCrossover is addressing the complexities of educational support systems through AI-enhanced solutions. As a Technical Support Specialist, you will provide advanced customer support by combining technical judgment with AI capabilities to resolve intricate issues in educational applications and systems.
Information Technology & Services
Responsibilities
Combine technical human judgment and AI functionality to provide outstanding customer support, concentrating on sophisticated problems that AI cannot yet independently address
Qualification
Required
Must be located in North or South America
At least 3 total years of experience in a technical customer support role
Basic coding skills for the purpose of troubleshooting/bug fixes
Troubleshooting Skills: Explaining complex issues in simple terms, demonstrating strong problem understanding, recommending relevant troubleshooting strategies, proposing multiple solution paths, and showing attention to detail
Company
Crossover
Crossover is a global recruitment company, founded in 2014.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Brad Weinert
COO
Recent News
2025-04-12
Geeky Gadgets
2025-01-24
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