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LanceSoft, Inc. · 4 hours ago

Service Analyst (NOC)

Coppell, TX

Full-time

Onsite

New Grad, Entry Level

$30/hr - $38/hr

LanceSoft, Inc. is a company seeking a Service Analyst (NOC) to monitor network systems and ensure performance across various environments. The role involves troubleshooting network issues and managing incident tickets to meet service level agreements.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Monitor network systems including IP, fiber, and Private LTE (PLTE) environments using monitoring tools and alarms

Identify, troubleshoot, and escalate outages or performance degradation across wired and wireless networks

Open, manage, and update incident tickets within SLA requirements

Qualification

Network monitoring toolsIncident managementPrivate LTE fundamentalsLTE architectureTicketing systemsTroubleshootingEscalation procedures

Required

Monitor network systems including IP, fiber, and Private LTE (PLTE) environments using monitoring tools and alarms

Identify, troubleshoot, and escalate outages or performance degradation across wired and wireless networks

Open, manage, and update incident tickets within SLA requirements

Preferred

Private LTE (PLTE) fundamentals

Basic understanding of LTE architecture (eNodeB, 5G basics)

Ability to recognize PLTE-related alarms and service impacts

Network monitoring tools (Altiplano, Manta Ray, NSP, etc.)

Experience working with ticketing systems (ServiceNow, Remedy, etc.)

Understanding of SLAs, escalation procedures, and incident management

Company

LanceSoft, Inc.

Glassdoor4.1

Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.

Founded in 2000

Herndon, Virginia, USA

5001-10000 employees

http://www.lancesoft.com/

H1B Sponsorship

LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (55)

2024 (32)

2023 (23)

2022 (25)

2021 (60)

2020 (80)

Funding

Current Stage

Late Stage

Leadership Team

Ram Karuppusamy

Chairman & CEO

Simon Dealy

Chief Financial Officer

Company data provided by crunchbase