RIGID Industries · 16 hours ago
Inside Sales and Customer Service Representative
Gilbert, AZ
Full-time
Onsite
Entry Level
$19.50/hr - $23/hr
2+ years expRigid Industries is an off-road performance lighting company specializing in premium LED lighting products. They are seeking an Inside Sales and Customer Service Representative to be the first point of contact for customers, manage orders, and enhance customer satisfaction within the automotive industry.
AutomotiveLightingLogisticsManufacturingWearables
No H1B
Responsibilities
Proactively engage with current, past, and prospective customers to strengthen relationships, identify new opportunities, and expand account value
Recommend additional products or upgraded solutions based on customer needs, usage patterns, and upcoming promotions—driving upsell and cross-sell activity
Maintain a consistent cadence of outreach through phone, email, and CRM-driven campaigns to grow revenue and customer loyalty
Collaborate closely with the outside sales team to support territory goals, share customer insights, and ensure alignment on follow-up strategies
Stay informed on industry trends, competitive offerings, and product updates to confidently educate customers and drive value-added sales conversations
Serve as the first point of contact for customer inquiries—delivering friendly, prompt, and accurate assistance across phone, email, and chat channels
Maintain high customer satisfaction by addressing questions about product availability, pricing, order status, and delivery timelines with clarity and professionalism
Troubleshoot and resolve customer concerns using sound judgment and problem-solving skills to drive positive outcomes and long-term client retention
Guide customers through onboarding processes, helping them feel confident and informed when working with our products and systems
Maintain detailed records of all customer interactions in our CRM system to ensure seamless follow-up and team collaboration
Stay up to date on our latest product offerings and industry trends by actively participating in training sessions and ongoing development opportunities
Accurately enter and verify customer purchase orders, ensuring all information is complete and compliant for timely processing and delivery
Partner with internal teams to investigate and resolve order discrepancies or shipment issues—conducting root cause analyses and driving corrective actions as needed
Act as a liaison between customers, warehouse, and shipping partners to ensure smooth, on-time order fulfillment
Collaborate daily with inside sales, operations, and support teams to ensure a seamless customer experience
Build strong working relationships with cross-functional departments and parent company resources to support shared goals and continuous improvement
Contribute to a positive, team-first culture by communicating clearly, sharing knowledge, and supporting team success
Qualification
Required
Proven experience in customer service and sales with 2-4 years of experience
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Ability to work independently and as part of a team
Proficiency in ERP, CRM software and Microsoft Office
Ability to handle difficult customer inquiries with empathy and professionalism
Background in performance management and quality assurance
Exceptional organizational and multitasking capabilities
High School Diploma or GED Required
Preferred
Passion for off-roading
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
RIGID Industries
RIGID Industries is an automotive company specializing in LED lighting.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-02-06Acquired
Leadership Team
Taylor Anderson
Director of Strategic Partnerships
Recent News
2025-11-19
Company data provided by crunchbase