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Kelly Science, Engineering, Technology & Telecom · 8 hours ago

Information Technology Support Specialist

Roseau, MN

Contract

Onsite

New Grad, Entry Level

$25/hr - $28/hr

Kelly Science, Engineering, Technology & Telecom is seeking an IT Support Specialist to help set up and maintain technology for employees across various company sites. The role involves providing basic technical support, managing support requests, and assisting with the setup of devices under supervision.

Staffing & Recruiting

Hiring Manager

Katie Fields

Responsibilities

Review new support requests and follow directions to prioritize daily tasks

Use a ticketing system to update and track requests as you work on them

Assist in providing basic technical help at multiple locations, responding quickly to user needs

Set up and help with devices, like computers, barcode scanners, and printers, following simple instructions or checklists

Support users with everyday operating system and software questions (Windows, Office, etc.)

Help with user accounts, passwords, and email access under supervision

Work with the IT team to report larger issues and help solve problems on-site, following guidance

Help prepare new computers for use and assist with equipment upgrades (mostly following detailed steps)

Help create and keep step-by-step guides, checklists, and instruction sheets up to date

Work on basic tasks for IT projects as needed

Be ready to occasionally help with after-hours support if asked

Qualification

WindowsMacOffice programsCustomer serviceBasic networkingIT work experienceCommunication skills

Required

General knowledge of computers, printers, and basic networking is helpful but not required; training is provided

Comfortable learning to use Windows or Mac computers and basic office programs (like Outlook, Word, Excel)

Willingness to develop customer service and communication skills

Able to follow instructions, work independently, and ask for help when needed

High school diploma or equivalent required; a two-year technical degree or some IT coursework is a plus but not required

Preferred

Some IT work experience such as internships, coursework, or related school projects

Company

Kelly Science, Engineering, Technology & Telecom

Kelly Science, Engineering, Technology & Telecom specializes in science, engineering, technology, and telecom.

Founded in 1946

Troy, Michigan, USA

5001-10000 employees

https://set.kellyservices.us/

Funding

Current Stage

Late Stage

Leadership Team

Linda Stuit

Senior Vice President, Engineering Specialty

Company data provided by crunchbase