NextGen | GTA: A Kelly Telecom Company · 2 hours ago
Service Analyst (NOC)
Dallas, TX
Full-time
Onsite
Entry, Mid LevelNextGen, a Kelly Telecom Company, is seeking an experienced Service Analyst (NOC) to join their Dallas-based Network Operations Center team. This role provides Tier 1 and Tier 2 monitoring and real-time support for a diverse customer base, including enterprise network providers and utilities.
ConsultingHuman ResourcesStaffing Agency
Hiring Manager
Sonnal Mehra
Responsibilities
Monitor network systems across IP, fiber, and Private LTE (PLTE) environments using monitoring tools and alarms
Identify, troubleshoot, and escalate network outages or performance degradation across wired and wireless networks
Open, manage, and update incident tickets while meeting SLA requirements
Perform initial triage and basic root cause analysis
Communicate outages, status updates, and resolutions clearly to customers, vendors, and internal teams
Coordinate with Tier 2/3 teams, RF engineers, and vendors during incidents
Document incidents, resolutions, and post-incident reports
Support scheduled maintenance and occasional after-hours work as required
Qualification
Required
Network monitoring in IP, fiber, and wireless environments
Incident management and escalation workflows
Ticketing systems and SLA-driven support environments
Preferred
Private LTE (PLTE) fundamentals
Basic understanding of LTE/5G architecture (eNodeB, core concepts)
Ability to recognize PLTE-related alarms and service impacts
Experience with network monitoring tools (e.g., Altiplano, NSP, MantaRay, or similar platforms)
Experience with ticketing systems (ServiceNow, Remedy, or equivalent)
Understanding of SLAs, escalation procedures, and incident management
Benefits
Competitive employee benefits
Company
NextGen | GTA: A Kelly Telecom Company
As part of KELLY’s SETT (Science, Engineering, Technology, and Telecom) Business Unit, we are committed to providing state-of-the-art digital infrastructure and telecom engineering solutions for legacy, 5G, and private networks.
Founded in 2009
501-1000 employees
H1B Sponsorship
NextGen | GTA: A Kelly Telecom Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (23)
2023 (19)
2022 (16)
2021 (9)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Steven Edwards
Vice President, Chief Financial Officer
Rashid Iqbal
Executive Vice President & Chief Growth Officer
Company data provided by crunchbase