Everbridge · 10 hours ago
Technical Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$118K/yr - $140K/yr
8+ years expEverbridge is a rapidly growing US company expanding internationally. They are seeking an experienced Technical Account Manager (TAM) to support large clients with critical life safety, security, or business continuity use cases. The TAM will provide project management support, technical consultancy, system design, and configuration support, as well as act as the advocate for the customer within Everbridge.
Event ManagementInformation TechnologyRisk ManagementSecurity
No H1B
U.S. Citizen Only
Responsibilities
Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution innovation and adoption, and technical issue resolution
Establish a formal governance model with clients. Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders through use of Excel, Asana, Salesforce and various other tools
Develop a continuous product education and awareness program and deliver training sessions as required
Set and track customer satisfaction KPIs. Develop and manage action plan to continuously improve these metrics and maintain detailed project plans
Troubleshoot customer concerns and work with team leadership to ensure that critical issues are documented and escalated in an expeditious manner for resolution
Provide Critical Event Management support through reports, tabletop exercises and drills, and industry best practices
Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering
Produce integration requirements specifications in the form of interface control documents ICD) based on customer interaction, requests for information (RFI), requests for proposal (RFP), and other technical documentation
Provide effective feedback to internal Everbridge teams on project status, latest innovations and use case solutions, and other project updates
Travel to customer locations as needed (up to 20%)
Qualification
Required
8-10 years of experience in emergency management, public safety, enterprise security, or risk management in a field facing technical capacity
3+ years in an on-site or remote customer facing support or consulting role (professional services, account management, project management etc.)
Strong project management, software and technical skills along with a strong desire to rapidly self-develop additional technical and consulting skillsets
Customer relationship management
Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking preferred
Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
Previous consulting experience involving technology adoption, public safety, emergency management or business continuity best practices to state/local government or corporations a plus
Excellent written and verbal presentation and communication skills; the ability to interpret written requirements and technical specification documents and apply them to the needs of the TAM team and the clients
Strong critical thinking, analytical, and problem-solving abilities
Ability to facilitate and lead cross-functional teams both internally and externally with clients
Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce CRM tools, Asana, PowerBI, Power Automate, and SaaS-based applications
Thorough understanding of the principles of Public Safety, Emergency Management, Enterprise Security Operations, Executive Protection and/or Business Continuity and be able to relate and rapidly adapt them to the needs of the clients
Ability to obtain relevant security clearances
Bachelor's Degree in Business, Computer Sciences, Public Safety, Emergency Management or related fields highly desired
Preferred
Experience in the physical or enterprise security industry
Benefits
Healthcare
Dental
Parental planning
Mental health benefits
Disability income benefits
Life and AD&D insurance
A 401(k) plan and match
Paid time off
Fitness reimbursements
Company
Everbridge
Everbridge is a national public warning solutions company that provides an event management platform to help government organizations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$455.73M2024-02-05Acquired
2019-12-23Post Ipo Debt· $450M
2019-01-14Post Ipo Equity
Leadership Team
David Wagner
President and CEO
Elliot Mark
SVP and General Counsel
Recent News
Daily Herald
2026-01-23
Company data provided by crunchbase