College of the Holy Cross · 3 hours ago
Director of Emerging Technologies & Artificial Intelligence
Worcester, MA
Full-time
Onsite
Mid Level
3+ years expThe College of the Holy Cross is committed to fostering a culture of professionalism and respect, and they are seeking a Director of Emerging Technologies & Artificial Intelligence to lead the integration of AI technologies across the College. This role focuses on enhancing teaching, learning, research, and institutional operations by identifying meaningful AI applications and guiding responsible exploration of various AI systems in partnership with the college community.
CommunitiesEducationFinance
Responsibilities
Lead the development of a comprehensive AI strategy rooted in institutional mission and values, ensuring AI initiatives enhance rather than diminish our distinctive approach to liberal arts education
Partner with academic and administrative leaders to identify opportunities where AI can meaningfully support the work of the College, and where human judgment, relationships, and expertise should remain central
Serve as the primary advisor to College leadership on AI capabilities, limitations, risks, and opportunities, providing balanced guidance that accounts for both potential and pitfalls
Manage relationships with AI technology vendors and partners, evaluating solutions through the lens of mission fit, not just technical capability
Working with our Principal AI Solutions Engineer, design, build, and deploy agentic AI systems for appropriate use cases, with emphasis on augmenting human capacity in administrative processes rather than replacing human roles in student-facing and formative contexts
Develop agent workflows that integrate with institutional systems (SIS, LMS, ERP, CRM) through APIs, MCP servers, and custom tool integrations
Implement robust human-in-the-loop controls, approval gates, and escalation protocols to ensure meaningful oversight of autonomous operations
Establish monitoring, logging, and evaluation frameworks to assess agent performance, identify failure modes, and ensure alignment with institutional values
Lead proof-of-concept projects in areas such as administrative process automation, enrollment support, and research assistance-prioritizing use cases that free staff for higher-value, relationship-centered work
Evaluate, configure, and deploy foundation models for institutional use cases, with attention to fit, cost, privacy, and performance
Build and maintain RAG (Retrieval-Augmented Generation) pipelines, knowledge bases, and contextual retrieval systems to ground AI outputs in institutional data
Develop custom integrations, prompt libraries, and AI-powered applications that address specific College needs
Ensure AI systems meet security, privacy, and compliance requirements, including FERPA and institutional data governance standards
Develop and maintain AI governance policies addressing ethical use, academic integrity, data privacy, bias mitigation, and appropriate boundaries for autonomous systems in an educational context
Lead inclusive change management initiatives that bring faculty, staff, and students into the conversation about AI's role at the College, honoring diverse perspectives and concerns
Design and deliver professional development programs to build AI literacy and confidence, meeting colleagues where they are
Conduct ongoing assessment of AI initiatives, measuring impact against both operational metrics and mission alignment
Qualification
Required
Master's degree in computer science, data science, AI/ML, or related field (or equivalent professional experience)
3+ years of hands-on experience implementing AI/ML solutions, with demonstrated expertise in generative AI and large language models
Proven experience designing and deploying agentic AI systems, multi-agent architectures, or autonomous workflow automation
Strong proficiency in Python and experience with AI/ML frameworks, APIs, and cloud platforms (AWS, Azure, or GCP)
Experience with LLM application patterns including prompt engineering, RAG, function calling/tool use, and fine-tuning
Familiarity with agent frameworks and orchestration tools (e.g., LangChain, LangGraph, Claude Agent SDK, AutoGen, CrewAI, or similar)
Understanding of MCP (Model Context Protocol) or similar standards for AI-system integration
Demonstrated ability to translate complex technical concepts for non-technical audiences and build consensus across diverse stakeholders
Commitment to ethical AI practices, with particular attention to privacy, equity, and responsible autonomous system deployment
Preferred
Experience in higher education or mission-driven organizations
Familiarity with higher education systems (SIS, LMS, ERP) and data standards
Experience with vector databases, embedding models, and semantic search architectures
Background in evaluating AI system reliability, implementing guardrails, and designing human oversight mechanisms
Track record of successful AI pilot programs progressed to production deployment
Appreciation for the distinctive value of liberal arts education and the formative role of human mentorship
Benefits
Generous benefits options
Company
College of the Holy Cross
College of the Holy Cross is a highly selective, four-year, undergraduate, liberal arts institution.
501-1000 employees
H1B Sponsorship
College of the Holy Cross has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (4)
2022 (10)
2021 (2)
2020 (9)
Funding
Current Stage
Late StageLeadership Team
David Shettler
Chief Information Officer
John F. Hill
Chief Communications Officer
Recent News
2025-11-12
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