NEOGOV · 15 hours ago
Part-Time Welcome Desk Attendant
Great Falls, MT
Full-time, Part-time
Onsite
New Grad, Entry Level
$21.63/hr - $21.63/hrNEOGOV is a part of the City of Great Falls, and they are seeking a Part-Time Welcome Desk Attendant for the Parks and Recreation Department. The role involves providing customer service, performing cashier duties, and maintaining cleanliness at the recreation center while ensuring a positive experience for members and guests.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greets members and guests while monitoring the front desk and lobby during operating hours. Handles admissions and counter concession sales
Collects registration and membership fees. Notifies members of issues regarding accounts
Interacts with customers via telephone, email, or in person to provide support and information on the facility or services
Fields customer questions and complaints; when the issue is beyond the employees’ knowledge, forwards to appropriate staff
Ensures that appropriate actions are taken to resolve customers’ problems and concerns
Assists with promotions and marketing materials for programs and revenue generating marketing
Provides tours and uses knowledge of the facility to recommend best membership options
Monitors facility and surrounding area to ensure safe and proper conduct reporting safety concerns or hazards to supervisors immediately
Maintains a neat, clean and debris free working area
Enforces policy rules and regulations
Cleans and sanitizes work area and equipment in order to maintain a clean and sanitary work environment for co-workers and patrons
Responsible for maintaining sanitary serving and eating areas by mopping service areas and collecting and emptying trash
Washes dishes, utensils and sanitizes drains
Stocks and inventories merchandise and products, reporting needs and suggestions to Recreation Facility and Fitness Coordinator
Serves as Ambassador for the department representing the department’s goals and mission
Performs all other duties as assigned and required
Qualification
Required
High School Diploma or equivalent
Demonstrated customer service experience required
Basic computer proficiency with ability to input data
Must be 18 years of age or older (in compliance with Child Labor Laws)
Must be professional, outgoing, and customer service oriented
Ability to establish and maintain effective working relationships with co-workers, supervisors and the general public
Ability to enforce policy rules and regulations and warn users of existing safety hazards
Ability to manage conflicts or disputes in a calm and appropriate manner
Proficient computer skills with the ability to learn new software
Strong Communication Skills, both verbal and written
Customer Service
Money Handling
Problem Solving
Safety Minded
Ability to perform moderate physical work and to frequently lift and carry up to 50 pounds at a time
Possession of hand/eye coordination sufficient to operate cash register, and front of house equipment
Ability to talk and hear in person or by telephone
Ability to perform basic arithmetic calculations, read and follow oral and written instructions
Preferred
Cashiering experience desirable
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase