Customer Support Representative jobs in United States
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SimplyInsured · 18 hours ago

Customer Support Representative

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$15/hr - $15/hr
date1+ years exp

SimplyInsured is on a mission to eliminate fear in health insurance. In this role, you will provide service for SimplyInsured customers via chat, phone, and email, helping them navigate health insurance options and resolve inquiries.

Health CareInsurance

Responsibilities

Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options
Work with existing customers to answer and resolve basic administrative and billing questions
Ensure that customer inquiries are responded to quickly and thoroughly
Contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance
Use multiple communication channels, including phone, chat, and email, to communicate with customers and document customer interactions using support ticketing software
Propose process and product solutions to improve our customer experience

Qualification

Customer service experienceSupport ticketing softwareMultitasking skillsOral communication skillsWritten communication skillsPassion for helping peopleHigh-volume contact centerNavigating health insurance

Required

1-2 years of experience in customer service or sales role
Highly productive with good multitasking skills
Passion for helping people - especially when it comes to their health
Able to work in a high-volume contact center environment
Familiarity working with support ticketing and/or support CRM software tools
Fantastic oral and written communication skills
Strong desire to help small businesses and their employees navigate health insurance questions

Benefits

Take what you need time off plan
100% Medical, Dental, and Vision Insurance coverage options for employee and dependents
Fully Remote
A values-based culture that invests in employee success

Company

SimplyInsured

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Glassdoor2.9
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SimplyInsured allows you to estimate your real Out-of-Pocket costs when purchasing health insurance.
dateFounded in 2012
location
San Francisco, California, USA
people-size51-200 employees
web-link
http://www.simplyinsured.com

Funding

Current Stage
Growth Stage
Total Funding
$8.4M
Key Investors
Polaris Partners
2015-06-30Series A· $5.9M
2015-04-20Seed· $1.75M
2013-10-02Seed· $0.75M

Leadership Team

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David Bai
Co-Founder / Chief Technology Officer
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Recent News

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Company data provided by crunchbase